Reports to: Building & Maintenance Supervisor
Hours of work: 40 hours per week, Monday – Friday 8.00am – 5.00pm (1hr unpaid lunch per day)
Rate of pay: £27,500 per annum
Location: STEP, Stirling Enterprise Park, Stirling, FK7 7RP
STEP is seeking a dedicated Property Services Assistant to join our team. As an integral member of STEP, you will need to work well within a small team and be able to motivate yourself to exceed yours and our client's expectations. While this is an office based, administrative role, the role is also hands on and manual, carrying out maintenance tasks on a daily basis.
With a focus on business development, health and safety, maintenance and exceptional customer service, you will be responsible for assisting with all aspects of the health and safety and maintenance provision at STEP including contractor liaison, general maintenance, health and safety compliance checks and records.
Responsibilities and Duties
* Operation of computerised systems (including use of appropriate software e.g. Outlook, Excel spreadsheets, CRM etc.).
* Preparation of tender documents and obtaining prices for large contracts / works required.
* Obtain competitive quotations for maintenance work as required.
* Ensuring maintenance contracts are in place and do not expire, such as annual gas servicing, PAT Testing etc.
* Ensure Approved Contractor List is in place and up to date at all times.
* Assist maintenance team with completion of general maintenance work from job sheets whilst also reacting to emergencies.
* Assist with other duties such as monthly meter readings, opening / closing of STEP buildings, weekly fire alarm activations, cleaning corridors, outside cleaning, emptying bins etc.
* Monitoring workload and altering work as business demands, this will involve managing and prioritising competing demands.
* Assist with all Health and Safety processes to ensure health and safety standards are maintained, all sites are safe, and all staff certificates and training requirements remain current.
* Contribute to the provision of a first-class Health and Safety and maintenance service for STEP staff, tenants and visitors at all STEP Buildings.
* Assist with annual tenant health and safety visits.
* Contributing to the development, implementation and updating of fire procedures.
* Ensure that all daily, weekly and monthly maintenance / Health and Safety checklists and tasks are completed correctly and timeously, assist with spot checking to ensure compliance.
* Conduct work in accordance with company quality standards and current health and safety legislation. Ensure all staff and contractors also comply at all times.
* Sound knowledge of minor repair work of a general nature.
* Use of hazardous materials, working at height, manual-handling, operation of plant / machinery, joinery, building work and other labour activities.
* To provide cover within the department and co-ordinate any leave taken with other members of the team, ensuring the department is covered at all times.
* To arrange cleaning cover when required.
* Assist with completion of marching in/out reports
* Assist the Fire Service in event of a fire or other emergency.
* Carry out First Aider and Fire Marshal duties (training given)
* Assisting with STEP events, venue hire bookings, room set-ups, general client greeting duties, covering Reception and covering Corner30.
* On occasion, work weekends, evenings and public holidays as required according to business demand.
* Participate, pass and complete any relevant training that is required.
* Deal efficiently with general tenant enquiries.
* To maintain excellent working relationships with established clients, ensuring a professional service that promotes future business.
* Be a vital part of delivering the overall business goals.
* Other duties as directed by the Leadership Team.
Person Specification
STEP is a close-knit, driven team that care deeply about delivering the best customer service and business support. Therefore, it is important that the person who joins our team meets the person specification below and is a passionate ambassador for the business:
Essential
* A sound understanding and knowledge of facilities and property maintenance.
* A sound knowledge of health and safety working practices.
* A sound understanding of Health and Safety procedures and regulations.
* Strong commercial awareness to identify opportunities for increased engagement and efficient use of resource.
* Driving licence and car owner with business insurance.
* Must live within a 10-mile radius of STEP.
* Proven experience in a similar role and a maintenance / construction background.
* Exceptional customer service skills.
* IT literate.
* Highly organised, efficient and thorough.
* A strong eye for detail and meticulous attention to detail.
* Self-motivated, enthusiastic, able to work independently on own initiative.
* Ability to multi-task, prioritise and work under pressure.
* Enthusiastic, proactive and self-motivated.
* Excellent people skills and a helpful and supportive attitude.
* Able to work across teams and liaise confidently with colleagues at all levels.
* Excellent written, communication and interpersonal skills.
* Committed to providing the highest level of customer care.
* Develop and maintain positive working relationships with others.
* Positive, out-going, practical and friendly.
* Punctual, reliable, responsible and trustworthy.
* Outstanding personal presentation.
* A bubbly and friendly manner always striving to be helpful.
* Takes pride in the achievement of team objectives.
* Has credibility with peers and clients.
* Takes ownership and accountability.
* Hard-working, can-do attitude.
* Occasional flexibility to work outside of office hours and to travel to other locations.
* Exceptional time management and organisation skills.
Desirable:
* IOSH Qualified (or working towards)
* First Aid qualification.
* Fire Marshal trained.
About STEP
STEP has been supporting businesses for over three decades. When we started in 1983, we aimed to create more than just an office block or business park; we wanted to build a supportive community where businesses could thrive. Today, we support 3,000 businesses annually and manage over 200 spaces across five sites. All our profits are reinvested into business support activities, contributing positively to the local economy.
Job Type: Full-time
Pay: £27,500.00 per year
Benefits:
* Additional leave
* Company events
* Company pension
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Sick pay
Work Location: In person
Application deadline: 26/07/2024
Reference ID: Property