Queens Park Group Surgery based in Bedford are looking for a deputy practice manager to join their team on a full-time basis. Reporting to the practice and business manager, this role involved managing the administrative functions, assisting with HR matters and supporting the implementation of policies and procedures for the surgery. Main responsibilities will include; Day to day support to the practice manager. Ensure the efficient running of the reception, appointment bookings whilst monitoring demand. Oversee medical record management. Point of contact for queries. Attend meetings as required. Manage any patient feedback and/or complaints. Assist in recruitment, inductions and training. Manage rotas and absence management. Monitor compliance. Visit other sites once a month. Please see job description attached for further details. About the Candidate If you are an experienced manager looking for a new challenge, then we would love to hear from you. All applicants should have the following skills and qualifications: A relevant qualification in business management, or equivalent qualification or experience. HR/management qualification or equivalent experience. GCSE or equivalent, English, Maths. Experience of working within primary care essential. Experience of SystmOne. Ability to work without direct supervision and determine own workload priorities. Flexible to work additional hours as required. About Us We are a very long-established practice working across two sites in Bedford, looking after 12,500 patients. We are also care-taking another local practice in Bedford, with a list size of 9,000 patients. SystmOne clinical system Rated “Good” by CQC High QOF achievers Friendly nursing and administrative support Development of special interests encouraged Training supported Attractive salary and terms and conditions 6 months mutual assessment period We are active members of our primary care network and we welcome collaborative working. Our vision is progressive, we are actively looking for new opportunities and we are a training practice. We “grow our own” staff and are developing advanced nurse practitioners and healthcare support workers. Bedfordshire is a great location and has a reputation for excellent schools, beautiful villages and countryside, close to Milton Keynes for shopping, and 35 minutes from London by train. For further information please contact our Practice & Business Manager - [email protected] Informal enquiries/visits welcome. Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.