Are you passionate about delivering exceptional product experiences and ensuring that clients maximise their investment? Our client, a leading organisation in [insert industry], is seeking a talented and enthusiastic Client Experience Specialist to join their team. As a Client Experience Specialist, you will play a pivotal role in providing top-notch support and assistance to our valued clients.
* Annual leave 25-30 days depending on length of service
* Sports and fitness allowance
* Pension - after 3 months, 5% of salary from the company and 5% employee contribution
* Life insurance - after 3 months (4 times salary)
* Flexi-time
* Free car parking
* Free lunch
Responsibilities:
* Act as a warm, positive, and confident communicator, delivering exceptional service through verbal and written channels.
* Utilise your influential skills to navigate our products digitally and demonstrate their value to clients.
* Maintain market awareness and have a deep understanding of key customer behaviours to better serve our client base.
* Collaborate effectively with internal and external stakeholders to ensure seamless support and customer satisfaction.
* Develop a proficient understanding of our organisation, including its history, methodology, and product suite, to confidently engage with clients.
* Help clients achieve success by providing timely support via verbal and written communication, ensuring a smooth client journey.
* Gather and prioritise client feedback, ensuring it reaches the appropriate channels to enhance our products and prevent client churn.
* Create valuable, evergreen content and resources to educate and drive rapid product adoption among our clients.
* Conduct digital navigational demonstrations when appropriate and work towards maximising tool utilisation through automation.
* Highly self-motivated, organised, and able to manage a demanding workload in a fast-paced environment.
* Exceptional written and verbal communication skills with a warm and positive demeanour.
* Influential and adept at demonstrating/navigating digital products.
* Strong market awareness and understanding of customer behaviour.
* Team player mindset with a willingness to collaborate with internal and external stakeholders.
* Technologically savvy, particularly with the Microsoft suite (Excel and PowerPoint).
If you are enthusiastic about delivering exceptional client experiences and thrive in a high-energy, problem-solving environment, then this role is perfect for you! Join our client's dynamic team and make a meaningful impact on their continued success.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Created on 27/06/2025 by TN United Kingdom
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