Retail Customer Advisor (Greenock) - 30 hours
Full‑time, 30 hours across 5 days per week (includes weekend rotation).
Location: 50 Hamilton Way, Oakmall Shopping Centre, Greenock, United Kingdom, PA15 1RH.
Salary: £13.72 per hour + an on‑target bonus of 15%, paid monthly based on store performance.
Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis.
Key Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
* Service Excellence: Create exceptional experiences through tailoring and promoting innovative products and services.
* Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for customers with mobile or network‑related enquiries, ensuring a prompt resolution.
* Customer Focused: Passion for delivering exceptional customer service and understanding customer needs.
* Team Collaboration: Work well within a team, contributing to a positive high‑performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Qualifications
Full training will be provided. No prior product knowledge required – ambition and drive to learn are essential.
What we offer
Competitive pay and benefits, including bonuses, up to 31 days off plus 2 bank holidays, discounts, vouchers, pension plan, and learning & development tools.
#J-18808-Ljbffr