Are you experienced in both customer service and sales, with a background in selling products into the trade industry (or similar)? We have an opportunity available for a driven individual to join a well-established manufacturer as the key link between loyal customers and the business—offering technical product support, managing enquiries, and driving sales growth. Why You’ll Love This Role: Varied & Engaging - Mix of customer service, sales support, admin & technical learning Friendly Office Environment - Small, supportive team next to the factory Established Company - Stable, growing business with long-serving staff What You’ll Be Doing: Sales & Customer Support Handle incoming calls/emails from trade customers Provide expert advice on product options and applications Manage orders, invoices, and payments Identify upselling opportunities and nurture customer relationships Call previous customers and maintain relationships Office & Admin Duties Schedule meetings and coordinate logistics Manage day-to-day office operations and correspondence Product & Technical Knowledge Learn the company’s product range and manufacturing process Use this knowledge to provide confident, informed support What We’re Looking For: Experience in both customer service and sales, ideally in a manufacturing, trade or construction environment (i.e. Contractors, Wholesalers, Builders, Installers, Distributors or Merchants Strong communicator - professional, helpful, and clear Organised and able to multitask in a fast-paced role Proficient in Microsoft Office (Word, Outlook, etc.) Approachable, reliable, and driven to provide top-level support Able to commute daily to Harlow Job Details: Hours: Monday to Thursday, 8:00am-5:00pm Friday 8:00-4.30pm Annual leave: 22 days annual leave plus bank holidays Location: Office-based with parking on site Salary: Competitive, based on experience, pitched between 30-35k but flexible