We are currently looking for a new Team Leader to join our Schemes Team., you will have previous Insurance experience, with the ability to motivate and encourage and lead from the front. As a Team Leader you will provide exceptional customer service to all our customers and offer additional products. You will work as part of a team and provide contribution towards providing great customer journeys for our clients. Duties Include · You will be the first point of contact for new customers, ensuring that all customers receive the best possible customer experience · Set individual and team goals or objectives to ensure the team meets the expectations of clients, business partners and the business. · Supervise, train or guide team members to ensure team members achieve individual and business targets. · Mediate any interpersonal issues whilst inspiring and motivating team members through providing effective feedback to create individual learning plans. · Assist Line Manager to review processes and systems and make recommendations for improvement as part of the ongoing aim of achieving operational excellence. · Maximise the take up of Added Value Products through inbound and outbound channels to achieve & exceed revenue targets. · Review the performance of team members through observation, analysis of management information and customer and technical feedback. · Provide ad-hoc coaching, amending, and revising workload as necessary, and utilising support functions where necessary. · To ensure workloads and tasks are managed across multiple platforms including back office and email. · Output to the line manager on a regular basis reporting on agent productivity and sales performance. · To have an excellent understanding of the departmental targets, MI and channel performance What do we expect of you? · Excellent customer service and communication skills · An eye for detail and strong accuracy skills · The ability to adapt in a changing environment · To be a highly motivated individual with a proactive approach to challenges · Role model for rest of team In return you will be welcomed and supported by our Everywhen family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: Holiday entitlement of 26 days plus bank holidays Opportunity to progress your career across the entire group Gain CII or ACII qualifications to boost your knowledge and career prospects Pensions scheme for when you feel it’s time to retire 24-hour support for physical and mental wellbeing 1 days paid volunteering day to give back to our communities The Spotlight Awards, where we shine a light on the brightest talent across our group AIB Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening. Click here here to see our standard benefits page