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Job Title
Service Solution Architect
Location
Asda House
Employment Type
Full time
Contract Type
Permanent
Hours Per Week
37.5
Salary
Competitive salary plus benefits
Category
Software Engineering
Closing Date
25 August 2025
Asda's Technology Strategy & Architecture functionislooking for a Service Solution Architect to join our Architecture Team.You'll be working withinan established architecture function, embedded into our Service and ServiceNow team, accountable for Service Solutions and ServiceNow platform architecture.
Successful candidates will report to a Senior Solutions Architect Manager, aligning and working closely to the Integration and Engineering Enterprise Architect for Technical Leadership and into the ServiceNow product team, whilst being authoritative leaders and trusted advisors of architectural design and process.
What You'll Love
As a Service Solution Architect, you will be passionate and focused on supporting the advancement of our Service environment, across our service management use cases.You’ll have a continuous learning mindset with a desire to develop architectural expertise with our support. You will work with cross-functional teams to develop scalable, secure, and stable Service and ServiceNow architectures, ensuring alignment with business goals and technical best practices.
In this role, you’ll be working in one of the UK’s largest, modern, cloud first and innovative retail environments. With the ability to leverage the latest Cloud technology, techniques and thinking to build our business.
* Supporting the design and evolution of Asda's enterprise observability solutions including Application Performance Monitoring, Best Practice Logging, Monitoring and Alerting, Enterprise Dashboarding,
* Defining, incident management processes from a technical perspective - tooling, integrations and automation, including evolving the current solution design for ServiceNow
* Supporting definition of reliability goals—SLI (Service Level Indicators), SLO (Service Level Objectives), and error budgets, and defining the technical solutions to support their measurement
* Supporting Business-Critical Systems Design with a focus on fit for purpose reliability, supportability, and risk reduction.
* Supporting design of capacity planning capabilities for engineering and data teams
* Supporting change and release management engineering design, including CI/CD, tooling, integrations and automation.
* Work alongside the Integration and Engineering Enterprise Architect to develop and maintain Service and ServiceNow strategies, and roadmap.
* You’ll allocate 10% of your time dedicated towards Learning & Development activities aligned to your Personal Development Plan.
What You'll Need
* Experience in collaborating with wider architecture communities
* Familiar with working at an enterprise scale defining innovative and fit for purpose solutions.
* Knowledge of core technology led Service concepts such as Service Design, Management, Operations/Offerings as primary capabilities of the ServiceNow platform.
* Experience preferred in solution and technical design within ServiceNow, with a real passion for current technology trends.
* Strong grasp of different integration design patterns and technologies, enabling ServiceNow to function within an Enterprise IT environment.
* Ability to approach design with timeliness, cost and quality factors in mind.
* Risk identification and mitigation, quantification and qualification of non-functional and functional requirements.
* Problem solving to get to the root cause, identifying and assessing solution options.
* Excellent written skills and the ability to clearly distil complex architectures into consumable documents and views.
* Ability to capture and define principals, standards and designs that can be easily understood for all.
* Able to explain technical concepts to a non-technical audience in a way that is relevant, easy to consume and compelling.
* Self-starter with the ability to operate independently utilising their own judgement
* Ability to work with business and deliver partners, being seen as a dependable and approachable member of the team.
* Ability to present at Design Authority and other decision-making forums and gain consensus from a variety of stakeholders.
Work Where it Works
The role is based in our headquarters at Asda House in Leeds, and aligned with hybrid working the successful candidate will be expected to work in the office three days per week.
You will also get an excellent benefits package including:
* Company Electric Vehicle (EV) or £5,700 car allowance
* Discretionaryperformance-based company bonus
* Companypensionup to 7% matched
* 15% colleague discount
* Freeparking on Asda locations
* Manyadditionalrewards
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves.
Everything you'll love
To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.
You Will Also Get An Excellent Benefits Package Including
* Discretionary company bonus
* Company pension up to 7% matched
* Company Car allowance of £5,700
* 15% colleague discount in store and online
* Free access to wellbeing services such as Wagestream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
* Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
* Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves"
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
Retail
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