Job Title: Service Delivery Manager
Location: Brentwood, Essex
Salary: £40,000 £45,000 per annum (depending on experience)
Reporting to: Operations Director
About the Role
We are a people-first, service-led facilities management business delivering mechanical, electrical, and building fabric maintenance to clients across the UK. Combining national capability with the responsiveness and personal touch of a boutique provider, were proud of our reputation for reliability, innovation, and care.
As the business continues to grow, were looking for a skilled and motivated Service Delivery Manager to lead our Helpdesk and Compliance Coordination teams. This is a pivotal role responsible for maintaining high standards of performance, compliance, and client satisfaction across all service lines.
Role Overview
The Service Delivery Manager (SDM) will oversee the day-to-day performance of the Helpdesk and Compliance functions, ensuring that clients receive a responsive, transparent, and technically robust service.
Working closely with Account Managers and the Engineering Manager, youll coordinate communication between site teams, planners, and clients to ensure operational excellence. Youll act as the key link between the delivery teams...