Salary: £25,000 - 38,000 per year Requirements: To be successful in this role, you will need: For Level 2 Engineers: A minimum of 1 year of IT support experience, a good understanding of network systems, and a strong problem-solving mindset. For Level 3 Engineers: At least 3 years of experience, including server migrations, Microsoft 365 implementations, and network design. A solid technical skillset and knowledge of: - Desktop PC Support & Repairs - Windows Server (2008–2022) - Microsoft Exchange - VPN Technologies, Microsoft 365 Administration, Active Directory - VoIP systems, Networking (DHCP, DNS, TCPIP), Wireless Networking - Firewall and Network Security Technologies - Virtualisation (Hyper-V, VMWare), SAN, NAS - PowerShell scripting for automation and tasks Responsibilities: As a member of our IT team, your role will involve: For Level 2 Engineers: - Day-to-day desktop support and troubleshooting, both remote and on-site. - Installing, configuring, and repairing hardware and software. - Supporting network performance and security by monitoring systems, investigating issues, and enforcing policies. - Setting up backup solutions and VoIP systems. For Level 3 Engineers: - Handling escalations from Level 1 and 2 teams. - Managing server migrations, Microsoft 365 implementations, and onboarding new clients. - IT consultancy and project management, ensuring solutions are designed and implemented efficiently. - Working closely with on-site engineers and end-users to provide remote support. Technologies: Active Directory Firewall Hardware Hyper-V Support Microsoft 365 Network PowerShell Security VPN VMware Windows Office 365 Cisco More: At ITCS, we’ve been at the forefront of IT and telecoms solutions since 2004, providing UK-wide support through our team of expert engineers, telecom specialists, and software professionals. We’re an award-winning company with a strong focus on continuous learning and growth, and we’re on a mission to become one of the best places to work in the UK. As part of our team, you’ll benefit from a range of perks designed to help you grow both personally and professionally, including access to our ITCS Academy for training and development, unlimited progression opportunities, competitive salary with annual review, growing holiday allowance, gym membership contribution, flexible working options, and much more. We offer a working schedule of 7.5 hours Monday to Friday (08:00-16:30 or 09:00-17:30), with overtime opportunities available. Successful applicants will undergo a DBS check as part of the induction process. We are an equal opportunities employer and a Disability Confident employer. We welcome applications from a diverse range of candidates and aim to make the application process as inclusive and accessible as possible. If you’re ready to progress your career in an environment that offers growth, fun, and the opportunity to make a real impact, we encourage you to apply and start your journey with us! last updated 7 week of 2026