Job Description Are you an experienced Application Support Analyst or Systems Administration lead? Do you have specific expertise in supporting a housing management application? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Application Support Team Leader to add their expertise a team of application support specialists for a social enterprise offering you the opportunity to make a difference and take responsibility as part of modern environment championing continual improvement. The purpose of the role will be to take responsibility for the continuous support service for the integrated housing management system. Day-to-day activities will include ongoing system support to ensure a continuous and secure operation; system performance monitoring and troubleshooting; logging, managing, and tracking support requests under SLA compliance; planning and coordination improvements and upgrades; mentoring and upskilling of the support team; data protection; proving project support; and creating and maintaining training material. Must Have Experience providing at least second line support/systems administration on software applications. Experience leading, mentoring, or line managing support or service delivery teams. Experience of supporting and improving Social Housing management software applications (such as Civica Cx, NEC Housing, MRI Housing, Capita ONE/OPENHousing, Aareon QL, MIS ActiveH, or similar.) Some experience of project support or management. Incident management and problem solving Experience working in an ITIL environment. Nice to Have SQL scripting or querying/systems integration experience Business/Systems/Process Analysis experience Experience of Data Protection/GDPR regulations Relevant certification (such as ITIL, PRINCE2, BCS, vendor-specific, etc). As an individual you will be positive and analytical, with excellent problem-solving skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer service. The role is hybrid, home-based, with travel to the office in the West Midlands two or three time per week. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers.