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Director of Professional Services, West Midlands
Client: Pathlock
Location:
Job Category:
Other
-
EU work permit required:
Yes
Job Views: 4
Posted:
26.08.2025
Expiry Date:
10.10.2025
Job Description:
Who we are looking for:
The Director of Professional Services provides leadership, vision, and growth strategy for the Application and Identity Governance Technical Community. Ensures high-quality, profitable service engagements that build trusted advisor relationships with clients. Manages key consulting metrics such as utilization, profitability, revenue growth, and customer satisfaction for the Identity Governance organization.
Acts as the reporting point for all individual contributors within the Professional Services organization. The Director is responsible for the care and development of the entire delivery team.
Responsibilities:
* Develop partnerships across service and domain areas
* Manage a services team of over 10 members
* Focus on client satisfaction during service delivery
* Oversee engagement schedules and resource utilization
* Maintain key sales tools for Application and Identity Governance
* Develop relationships with vendors and partners within Identity Governance
* Build relationships across Solution Areas and Practices, including sales leadership. Mentor team members
* Ensure the delivery team has the skills and capabilities to maximize quality and performance
* Train and prepare resources to meet customer expectations
* Handle personnel performance and escalations
* Enhance and streamline product security service offerings
* Grow, develop, and retain team members
* Assist sales in identifying and closing new business opportunities
Qualifications:
* 10+ years in information security and/or professional services
* At least 8 years of experience in Identity Governance and Administration or Identity and Access Management
* 5+ years of mentoring and management in professional services
* Understanding of consulting financial metrics
* Experience leading delivery projects with successful outcomes in transformation programs
* Deep knowledge of Application Governance, IAM, Governance, User Lifecycle Management, and Data Management
* Experience with Pathlock, SailPoint, and Saviynt solutions
* Experience delivering professional services across industries
* Operational experience in consulting offerings and market delivery
* Knowledge of current cybersecurity trends and threats
* Strong communication skills
* Desire to grow and mentor others
* Experience in enterprise software or systems integration
* Client and partner communication experience
* Ability to manage multiple projects
* Experience in consulting, project planning, resource management, and solution implementation
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