MET Technician
Job DescriptionObjectives
* Accurately and skilfully undertake the removal and replacement of Mechanical, Electrical and Trim items on motor vehicles.
* Fulfil all tasks to the customer’s complete satisfaction.
* Detect and diagnose any additional faults for further repair.
* Ensure all work is completed safely and complies with retailer, manufacturer, and industry guidelines.
Measures
* Personal productivity
* Components, materials, and consumables used.
* Partner audit against standards and guidelines
* Customer satisfaction (CSI)
Key Tasks
Objective: Precision repair/replacement
* Carry out expert repairs according to manufacturer approved procedures.
* Adhere to all health, safety, and quality standards.
Objective: Customer Satisfaction
* Complete assigned jobs to an excellent standard and within the estimated repair times (focus is on quality).
* Safeguard the customer’s vehicle and its contents while in the workshop.
Objective: Identify any additional faults
* Observe, recognise, and report on vehicle structure and any additional/unseen damage as soon as possible.
Objective: Work to manufacturer approvals and highest standards