Job Description
Head of Client Services (Maternity Cover - 12-15 Months)
Vets4Pets Basildon 24-Hour Hospital
Basildon, Essex
Full-time | Maternity cover (12-15 months) Salary up to £40,000 depending on experience
Veterinary sector experience essential
About Us
Vets4Pets Basildon is a family-run, 24-hour RCVS-accredited small animal hospital with emergency and referral services, advanced diagnostics, and a strong reputation for clinical excellence and compassionate care.
We are passionate about delivering an outstanding client and patient journey, supported by empowered, engaged teams and data-driven decision making.
We are now seeking an experienced Head of Client Services to join us on a maternity cover basis and play a pivotal leadership role across our client-facing operations.
The Role
This is a senior leadership position with real influence. You will lead and support our reception and client care teams while working closely with clinical leadership to enhance client experience, manage complaints, support referrals, and drive sustainable business growth.
You will combine hands-on people leadership with strategic analysis, using business and client data to continuously improve service...