Job Description
Senior Operational Resilience Manager
Location: East Midlands / Hybrid (2 days per week office)
Full-time | 35 hours/week
Department: Risk & Resilience
Ready to make a real impact on operational resilience?
We’re working with a forward-thinking financial services organisation that’s looking for a Senior Operational Resilience Manager to lead the development and ongoing delivery of their enterprise-wide resilience strategy. This is a high-impact role with visibility across the business, focused on ensuring critical services can withstand disruption and continue delivering for customers.
What you’ll be doing:
* Lead the strategic development and continuous improvement of the Operational Resilience Framework.
* Design, coordinate, and govern scenario testing and resilience exercises across Important Business Services (IBS).
* Oversee the assessment and validation of impact tolerances, aligning with FCA/PRA regulatory expectations.
* Partner with SMEs and senior leaders to map critical dependencies—across people, tech, data, facilities, and third parties.
* Drive governance, tracking, and escalation of remediation activity.
* Provide assurance and contribute to internal governance and regulatory submissions.
* Embed tools, methodologies, and best practice across the business to uplift resilience maturity and capability.
What we’re looking for:
* At least 4 years’ experience in Operational Resilience, ideally within financial services.
* Deep understanding of FCA and PRA regulatory frameworks.
* Proven track record of leading scenario testing and operational resilience exercises.
* Confident engaging with senior stakeholders, with strong influencing skills.
* Excellent organisational, communication, and project delivery skills.