At Share Energy were doing things differently. Were creating the energy company we always wanted to see exist. A company built on our relationships with our customers. A company that shares. A company powered by innovative technology but grounded in old-school values. It matters to us that our customers feel more like partners than consumers. Were not another faceless corporation. We are local. We like to talk to our customers. And well always have someone at the end of the phone ready to take your call. We are currently recruiting a full customer service representative. This is not a sales role, our focus is on exceptional customer service. The centre will be open Monday to Friday 8am to 7pm, and from 9am to 1pm on Saturdays. Full time roles will work an average of 38 hrs per week, including weekends - on a rota basis. This will be over 4 days per week Monday to Friday, and 2 x Saturdays per month, on a rota basis. Duties: - Communicate with customers via phone, email, and chat to provide assistance and resolve queries - Data entry and accurately update customer information in the system - Discuss customer needs and recommend appropriate solutions - Provide excellent customer service by addressing customer concerns and ensuring customer satisfaction - Maintain a high level of professionalism in all customer interactions - Work closely with employees in different departments Skills: - Experience in a customer service role would be beneficial, but not essential - Good understanding of data protection and need for confidentiality when dealing with customer details - Strong communication skills, both verbal and written - IT literate - Friendly and confident We value our customers and strive to provide exceptional service. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our customers. To apply, please submit your CV and a member of the team will be in touch to discuss your application. Skills: Communication skills IT skills friendly Excellent customer service Benefits: enhanced pension private medical insurance life assurance enhanced maternity enhanced paternity