General Manager We are currently recruiting a General Manager to join our team in Nottingham. The General Manager will be responsible for: * Act as a role model for our values and behaviours, promoting and upholding the company image as a brand ambassador. * Lead, coach, and mentor Branch Management to develop leadership capability and embed consistent people practices. * Drive engagement and motivation within teams by fostering open communication, recognition, and accountability. * Lead recruitment, performance management, and employee relations in partnership with the Head of Branch Network and People Team. * Champion learning and development across branches, ensuring managers and teams have the right skills and training. * Manage branch performance against a standardised scorecard (financial, customer, operational, people). * Monitor KPIs, analyse trends, and take corrective action to improve results. * Ensure Branch Management are held accountable for daily operations, standards, and customer service. * Implement best practices consistently across branches, promoting efficiency and quality. * Drive continuous improvement in processes, customer experience, and operational performance. * Ensure customer service standards are consistently high across branches. * Drive sales performance by ...