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Overview
Role Overview:
The Sales Manager will lead and develop the UK & Ireland sales team, ensuring that targets are met or exceeded while fostering strong customer relationships and identifying new growth opportunities. The role report to e UK&I Country Manager and other cross-functional teams to align sales initiatives with broader business goals and ensure operational excellence.
Responsibilities
Key Responsibilities:
* Sales Leadership:
Lead, develop, and manage the UK & Ireland sales team to deliver on financial targets and strategic objectives across food retail, industrial, and service markets.
* Business Development:
Identify and pursue new business opportunities, develop key accounts, and expand CCR's footprint across relevant sectors.
* Team Development:
Coach and support individual team members to maximize their performance and ensure capability building across the team.
* Customer Relationship Management:
Build strong, long-term relationships with key customers and partners, ensuring customer satisfaction and loyalty.
* Strategy Execution:
Translate the UK strategy into clear, actionable sales plans. Monitor market trends and competitor activities and provide strategic input to the Country Lead.
* Sales Forecasting & Reporting:
Own sales planning, pipeline management, forecasting, and regular reporting on performance against targets.
* Cross-Functional Collaboration:
Work closely with operations, service, marketing, and finance to ensure alignment and smooth execution of customer solutions and contracts.
Qualifications
Key Performance Indicators for the role:
1. Sales & Revenue Performance
* Achievement of annual sales revenue targets across food retail, industrial, and service segments
* Year-over-year sales growth (% increase)
* Gross margin performance by sector and customer group
1. Pipeline & Business Development
* Value of new business opportunities added to pipeline monthly/quarterly
* Conversion rate from lead to closed deal (%)
* Number of new accounts acquired per quarter
1. Customer Relationship Management
* Customer retention rate (%)
* Customer satisfaction or Net Promoter Score (NPS)
* Frequency of key account reviews and strategic account plans in place
1. Team Performance & Development
* Achievement of individual and team sales targets
* Sales team engagement and retention rate
* Completion of development plans and training milestones for team members
1. Forecasting & Reporting Accuracy
* Forecast accuracy (% variance between forecast and actual results)
* Timely and accurate submission of sales reports and forecasts
1. Strategic Execution
* Execution of strategic sales initiatives as defined in annual plan
* Progress on cross-functional projects or improvement initiatives
* Contribution to market share growth in key sectors
1. Operational Efficiency
* CRM usage compliance and data quality
* Cycle time from lead to deal closure
* Internal process improvement initiatives led or contributed to
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