Sales Operations Manager - Diving Equipment
Location: Huddersfield
Salary: £33,000 - £37,000 Depending on Experience + Bonus Structure
Hours: Full Time 37.5 Hours per Week; Monday - Friday 9am - 5pm
Stafflex are working with a specialist diving equipment supplier who are seeking a commercially driven and operationally strong Sales Operations Manager to lead the retail and distribution activities.
This is a hands-on role, overseeing daily operations, inventory control, order fulfilment and supplier coordination, while actively driving sales performance and revenue growth. You will be responsible for the full customer journey from first enquiry through to after-sales support and service.
The role also includes responsibility for overseeing dry suit repairs, ensuring high technical standards, efficient turnaround times and clear communication with customers. Being involved in a smaller operation, you will coach, support and manage performance to deliver excellent customer service and meeting sales targets.
This position would suit a proactive supervisor or manager with strong organisational skills and you must have a genuine interest or background in diving equipment and technical products.
Key Responsibilities
Supervise day to day retail and warehouse operations
Oversee order fulfilment, shipping, receiving and inventory accuracy
Monitor stock levels and coordinate replenishment with suppliers
Improve operational workflows to increase accuracy, efficiency and reduce costs
Track KPIS including inventory turnover, order accuracy and fulfilment times
Drive sales to meet or exceed revenue targets
Active selling and customer engagement
Develop and implement sales strategies, promotions and up selling initiatives
Monitor key sales metrics including conversion rate, ATV and margin
Identify opportunities for cross selling
Support B2B sales with dive centres, instructors and clubs
Manage purchase orders and supplier relationships
Analyse sales trends to forecast demand and optimise stock
Coordinate product launches and new equipment introductions
Ensure excellent customer service across retail and online channels
Handle returns and warranty claims
Build relationships with local dive communities and instructors
Generate sales leads and identify partnership opportunities
Ensure compliance with regulation around compressed gas cylinders and service standards
Maintain H&S standards within retail and warehouse environmentsKey Requirements
Knowledge of diving equipment, dry suits and accessories
3+ Years' experience in sales strategy and execution
3+ Years' experience in operations or supervisory roles
Proven track record of meeting or exceeding sales targets
Experience with stock management systems ERP/MRP
Customer relationship management skills
Strong commercial awareness including margins and profitability
Full UK Driving licenseIf you're mad about diving and have proven experience within a senior sales/operation function, this is a great rare opportunity to shape and grow a specialist business. Performance truly drives opportunity as the company grows, so do your rewards. Please apply now