The Rewards and Benefits on offer;
You will be working in a friendly and supportive environment!
Company Pension.
Life Insurance.
Employee Benefits Platform.
Employee Assistance Programme & 24/7 GP Access.
Monday Friday, no weekends!
Competitive salary!
The Company you will be working for;
MTrec Commercial are supporting our prestigious client in their search for an experienced Customer Service Advisor to join the team on a full-time basis. If you feel you have the required skills and experience, then please apply for an immediate response!
The Role you will be doing;
Delivering exceptional customer service to clients.
Managing enquiries and orders
Able to build strong client relationships
Logging, tracking and managing cases.
Updating clients where necessary
Use of Salesforce and other CRM systems on a daily basis
Collaborating across teams.
About You;
Experience in a customer service or customer experience role (essential).
Hands-on experience using Salesforce CRM or another CRM system (essential).
Minimum Level 3 qualification (A-levels, NVQ, or equivalent)
Excellent written and verbal communication skills.
Strong organisational skills with the ability to manage multiple priorities.
Ability to work under pressure with a positive, professional attitude.
Previous call centre or call handling experience is advantageous
Higher education qualifications in Business, Customer Service, or related fields (desirable).
Salesforce/CRM-specific training or certification (advantageous).
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