JobTitle:CustomerServiceAdvisor Salary:£25,000benefitsincludingFreedailylunch,Subsidisedparking,Monday-Friday Location:Leeds,Harrogate,Pudsey,Yorkshire,Bradford,Holbeck Ourclientareseekingenthusiasticandproactiveindividualstojointheirgrowingteam.Workinginabusybutdynamicenvironment,youwillberesponsibleondeliveringexceptionalcustomerserviceasthefirstpointofcontactfortheircustomers.AfantasticopportunitywithsomeonekeentotransfertheirRetailorHospitalityexperienceintoanofficebased,variedrole. Responsibilities: Ensureanexcellentandeffectivecustomerserviceisdeliveredatalltimes,acrossallmediatypes,byefficientlyaddressingtheneedsofcustomers,usingactivelisteningskillstodiagnosesolutionstoawiderangeofcustomerproblemsandqueries. Takeownershipofcustomerqueriestodeliveraseamless,informativeandprofessionalservice. Respondpositivelytocustomercomplaintsanddissatisfaction,demonstratingempathyandunderstanding Takeresponsibilityformanagingyourownworkloadtoensureallkeyperformanceindicatorsaremetorexceeded Takepersonalownershiptokeepknowledgeofservices,products,policyandproceduresuptodate Proactivelyidentifyandescalaterisks,takingresponsibilityforcomplyingwithallpolicies,proceduresandregulatoryrequirements Workincollaborationwithotherbusinessareaswhenneededtoensurethattheservicetothecustomerisasseamlessaspossible. Skills&Qualities PassesinGCSEEnglish&Mathsatgrade4oraboveorequivalentorabilitytooperateatthatlevel. Experienceworkinginabusycustomerserviceenvironment Resilience,stronglisteningskillsandexceptionalcustomerfocus. Anabilitytousemultiplesystemstoprocessinformationatpacewhilstmaintainingattentiontodetailandaccuracy. ExperienceworkinginaregulatoryenvironmentandmeetingdemandingKeyPerformanceIndicators. Excellentcommunication,interpersonal,organisationalandtimemanagementabilities. Excellentgrammaticalandadministrationskillsandattentiontodetail,highlyefficientinthepreparationofdocumentation. Experienceofbeingabletoensurecompliancewiththecompanypolicies,procedures,andobjectivesincarryingouttherole. StrongITskillstoincludeMicrosoftOffice,andtheabilitytopresentcomplexdatainaneasytounderstandformat,includingwritingBoardreports Knowledgeandexperienceofsafeguardingpoliciesandprocedures YouarerequiredtobeeligibletoworkintheUKfulltimewithoutrestriction.Ifyoufeelyouhavetherelevantskillsandexperiencerequiredforthisrole,thenpleaseapplytoEvolveRecruitment,KingstonuponThamesformoreinformation. Duetothehighvolumeofapplicationswereceiveitisnotalwayspossibletorespondtounsuccessfulapplicants.Therefore,ifwehavenotrespondedtoyourapplicationwithinfivedayspleaseassumethatonthisoccasionyourapplicationhasnotbeensuccessful.