We are looking for a 3rd Line Cloud Network Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: • Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. • PKI certificate management for Networking devices (physical and virtual). • To distribute software, firmware & security updates for network devices. • To collaborate and support the design and engineering teams. • Maintaining and supporting the virtual and physical network solution providing timely updates to the Operations Lead. • Carrying out a readiness assessment for new releases entering service from the Engineering Team • Producing and maintaining documentation such as (Work Instructions and Patching Schedules). Key skills and experience: • Cloud Administration (e.g. Broadcom: NSX-T) Your transferable skills and experience: • Firewall Management (e.g. Cisco Firepower Management Centre) • Network Devices (e.g. Cisco IOS, NXOS & FXOS \ Juniper Devices & JUNOS) • Network Authentication (e.g. Cisco ISE) • Event Management Tooling (e.g. SolarWinds) • ITSM Tooling & Processes • Cloud Administration (e.g. Broadcom: vCenter - Use of, not Administration) Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in System Administration this could be the next opportunity for you. Expected working Our hours of support are Monday to Friday 07:00 – 19:00 per week to cover 37 hours. This could be an early or late start, rotated as directed by service delivery/team lead. Your benefits: • 26 Days annual leave plus public holidays (3 flexible) • Pension – Double matching contributions of up to 10% • Life assurance • Companywide incentive plans • Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more) • Perks at work – employee discounts • Employee assistance programme / virtual GP