About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need leaders who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.
About the role
As an Agriculture/Property Claims Director at Reserv, you will lead a team of claims professionals managing agriculture and property claims. Your expertise will drive operational effectiveness, utilizing technology and analytics to improve efficiencies and outcomes. You’ll play a vital role with the team, clients, and customers, ensuring high-quality standards and compliance with regulatory, internal, and contractual SLAs. This role requires exceptional leadership skills and a strong understanding of claims, ideally with experience managing multi-line portfolios across agriculture and property.
Who you are
* Highly motivated and growth-oriented
* Subject matter expert. You have deep technical and subject matter experience in the world of commercial transportation claims, including coverage and litigation. Experienced in reviewing and analyzing contracts
* Tech-oriented. You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics
* Passionate claims professional who cares about their team, the customer, and their experience
* Empathetic leader. You exercise empathy and patience towards everyone you interact with
* Sense of urgency - at all times. That does not mean working at all hours
* Creative. You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems
* Curious. You want to know the whole story so you can make the right decisions early and be decisive when it counts.
* Problem solver. You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture
* Anti-status quo. You don’t just wish things were done differently, you action on it
* Communicative. You are comfortable with and understand the importance of phone communications throughout the claims process
* And did we mention, a sense of humor. Claims are hard enough as it is.
What we need
We need you to do all the things typical to the role:
* Lead and manage a team/teams of claims professionals handling agriculture and property claims across diverse accounts.
* Consistently deliver on objectives, overcoming challenges to exceed operational and performance targets.
* Implement and maintain best practices for claims handling, including intake, investigation, evaluation, settlement, and recovery, tailored to both agriculture and property claims.
* Monitor and analyze claims data to identify trends, patterns, and opportunities for process improvement specific to the agriculture and property sectors.
* Ensure alignment of team performance with client and customer expectations for the claims process.
* Serve as the primary escalation point for complex or disputed claims, offering strategic direction and resolution.
* Ensure the accuracy and adequacy of claim reserving practices across all managed claims.
* Develop and execute strategies to mitigate fraudulent claims and ensure compliance with legal, regulatory, and industry standards.
* Foster a positive and collaborative work environment, promoting teamwork and encouraging professional development within the team.
* Take ownership of performance management; attract, hire, retain, and train high-performing claims professionals with expertise in agriculture and property claims.
* Collaborate with internal teams such as Account Management, Compliance, and Claim Operations to resolve escalated or high-complexity claims issues.
* Build and maintain strong relationships with external stakeholders, including farmers, landowners, policyholders, agents, brokers, and legal representatives.
* Prepare and present detailed claims reports, metrics, and analysis to clients, offering expert advice on claims trends and risk mitigation strategies specific to agriculture and property.
Requirements
* Chartered Institute Qualifications minimum of DIP CII or equivalent (we will consider those working towards)
* 10+ years in insurance claims management experience in multiple lines of business, preference for property, general liability and/or motor with bodily injury experience
* 8+ years management experience with preference for experience managing in a remote environment
* Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
* Demonstrated commitment to quality, accuracy, and attention to detail
* Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
* Generous health-insurance package
* Pension plan with employer contributions
* Competitive holiday / leave policy in addition to bank holidays – we want our employees fresh, healthy, happy, and energized!
* Industry Qualifications paid by us (after a qualifying period)
* Work from anywhere to facilitate your work-life balance
* Apple laptop, large second monitor, and other quality-of-life equipment. Technology is something that should make your life easier, not harder!
Additionally, we will
* Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
* Work toward reducing and eliminating all the administrative work from an adjuster role
* Foster a culture of empathy, transparency, and empowerment in a remote-first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!
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