Ready to take the next step in your IT career?
Tycom Limited is a long-established Aberdeen-based Managed Service Provider, trusted by businesses across Scotland for more than 45 years. As a Microsoft Partner and Cyber Essentials PLUS Certification Body, we deliver secure, modern IT solutions that keep our clients connected, protected, and productive.
We’re looking for a Service Desk Engineer who’s ready to step up and advance their IT career — someone with strong Microsoft 365, Server, and endpoint Windows support skills who enjoys solving problems, helping users, and delivering an excellent support experience. You’ll join a team supporting a wide range of Scottish businesses using Microsoft technologies.
What You’ll Do
* Provide responsive technical support via phone, remote tools, and client site visits.
* Troubleshoot and resolve issues with Microsoft 365, SharePoint Online, Teams, Exchange Online, and Windows 11 endpoints.
* Manage users, groups, and permissions in Microsoft Entra ID and the Microsoft 365 Admin Centre.
* Support and configure MDM and RMM platforms for endpoint and device management.
* Perform Microsoft Server administration and troubleshooting, including user management, file shares, permissions, updates, and system performance.
* Diagnose and resolve issues relating to endpoint configuration, updates, security policies, and device connectivity.
* Work confidently with virtual servers, networking, and firewall configurations as part of client environments.
* Assist with user onboarding, email security, and documentation of client systems.
* Escalate complex issues when required and contribute to continual service improvements.
What You’ll Bring
* Proven experience in an IT support or Managed Service Provider environment.
* Excellent working knowledge of Microsoft 365, Teams, SharePoint, Exchange Online, OneDrive, and Windows 11.
* Strong skills in endpoint Windows support, user administration, policies and troubleshooting.
* Experience managing endpoints using MDM and RMM platforms.
* Solid understanding of Microsoft Server administration, virtualization, networking, and firewall principles.
* Confident communicator with excellent telephone and written communication skills, able to explain technical issues clearly and professionally.
* A proactive, organized approach to managing tickets and meeting SLAs.
* A full UK driving licence and the unrestricted right to work in the UK (essential).
The role involves ongoing professional development through self‑paced Microsoft learning, with support to gain and maintain relevant Microsoft certifications.
Get notified about new Service Desk Engineer jobs in Aberdeen, Scotland, United Kingdom.
#J-18808-Ljbffr