Job Description
We are seeking a highly motivated and experienced Sales Supervisor to lead and manage the daily retail operations of our store, specialising in building materials such as Plasterboard, Timber, and other construction-related products. The successful candidate will be responsible for ensuring smooth sales operations, driving team performance, and delivering excellent customer service.
Key Responsibilities:
*Supervise and coordinate daily store operations, ensuring a smooth and efficient working environment.
*Oversee and guide sales staff in marketing initiatives, sales strategies, and customer interaction to maximise performance and ensure customer satisfaction.
*Develop and manage staff rotas, ensuring appropriate staffing levels at all times to meet business demands.
*Monitor and meet sales targets, analysing performance and implementing improvements as required.
*Handle customer queries and complaints, resolving issues professionally and maintaining positive customer relationships.
*Assist with inventory management, including stock checks, markdowns, replenishment, merchandising, and stock takes.
*Manage opening and closing procedures of the store, ensuring compliance with operational standards and security protocols.
*Implement operational improvements, working with senior management to enhance workflow, efficiency, and customer experience.
*Prepare detailed reports for management on sales performance, staffing efficiency, and stock movement.
*Create and publish job advertisements to support recruitment and ensure staffing requirements are met.
*Skills and Requirements:
1. Proven experience in retail supervision or team leadership within a sales environment.
Knowledge of building materials such as plasterboard and timber is desirable.
2.Strong communication and interpersonal skills.
Excellent organisational and time management abilities.
3.Ability to lead, motivate, and train team members.
4.Proficient in using sales reporting tools and basic MS Office applications.
Customer-focused approach with problem-solving skills.
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