Package Description: NHS 111 Tier Two Health Advisor - Ashford, Norwich or Ipswich based (Hybrid)
Looking for more flexibility and better work-life balance?
We’re hiring experienced Tier Two NHS 111 Health Advisors with at least 6 months post-Pathways training. If you're based in or around Ashford, Norwich or Ipswich and are available for 16–37.5 hours per week, we’d love to hear from you.
What we need from you:
Currently or recently (within 6 weeks) working as a Tier Two NHS 111 Health Advisor
Live within a 1.5-hour commute from our contact centre.
A quiet, private home workspace
Willingness to attend our Ashford site if homeworking arrangements change
Available for on-site training on your first day and occasionally if needed
Suitable internet connection (minimum requirement - 20+ Mbps download / 4+ Mbps upload
As this is a hybrid role, colleagues will be responsible for their own travel expenses when attending their assigned office.
Who are we?
We are Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Working Hours
All Health Advisors must be able to work at least 50% of weekends.
Full-Time Options
You’ll work a mix of early and late shifts, starting from 7am or 8am and finishing as late as 10pm.
If preferred, you can choose to work only late shifts or night shifts (typically 10pm to 6am).
Weekend shifts are required every other weekend, but you can opt to work more if you’d like.
Part-Time Options
Part-time roles mainly focus on evening and weekend shifts, but a mix of early and evening shifts may be offered.
Weekday shifts are between 4-6-hours, either early between 6am-12noon or late between 4pm-10pm and longer shifts on the weekends.
Weekend-only roles are also available, and additional hours may be offered during busy periods
What’s in it for you?
Salaries start from £(phone number removed) per annum for daytime rotas, pro rata
Enhancements paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
Access to Blue Light Card and other NHS Discount Schemes
Advanced maternity, paternity and adoption leave after 1 year’s service
Opportunity to join the NHS Pension Scheme
Additional annual leave based on length of service
Free 24/7 independent counselling service
A volunteer day
Employee Assistance Programme
Training
Applicants must be available to start training in June or July. This will include 4 days of training Monday to Friday 9-5pm followed by coaching sign offs the following week.
You must be able to attend every day of your course.
We celebrate brave ideas and brave people.
We are committed to safeguarding and promoting the welfare of our service users and employees. We take robust steps to prevent harm, abuse, and neglect, and expect all staff to share this commitment. All appointments are subject to appropriate safer recruitment checks.
We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. We’re dedicated to creating an inclusive environment where everyone feels they belong.
If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team at (email address removed)
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and 3 years of references.
For a job description and person specification please see attached