Stratospherec Limited provided pay range
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Help CTOs, IT Managers, and Managing Directors find top Tech Talent for their teams | .Net Software Development
IT Customer Success Manager - UK Software company in Guildford - to £50k per annum
My client Guildford-based software and services company delivering Enterprise management software, primarily to the rail industry, both within the UK and internationally. They are looking for a Customer Success Manager to be based out of their Guildford offices. This role is on-site full-time.
This role is integral to the success of the business because you will be responsible for customer care for a group of customers for the business. This role is 100% customer care focused.
They have 28 days' holiday plus Bank Holidays! Paying up to £50k depending on experience!
Main Responsibilities
* Manage ticketing system for customer bugs, features and support.
* Critically evaluate incoming customer requests and communicate internally.
* New system features and regression testing.
* Develop training material as required.
* Lead regular client meetings and support the acquisition of new customers.
* Liaise with customers to implement the company systems into their business.
* Customer onboarding and integrations.
* Create and proofread internal procedures and technical specification documentation.
Required Skillset
* Previous customer service experience - account management is a bonus
* Time management
* Organisation
* Excellent verbal and communication skills
* Experience with ticketing systems is a bonus
This role is ideal for someone who is in the early stages of their career within an IT/Tech Company, or someone with a good customer service background who wants to get into the Tech world!
If this is of interest, please apply!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology and Customer Service
Industries
Technology, Information and Media
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