Summary Of Role
As a Mid Office Account Support, you’ll assist the Account Management team in managing client requests, providing administrative support, and handling system related activities. Your role will be crucial in maintaining high levels of service in a changing and evolving IT environment.
Main Tasks
* Team Support: Assist the experienced Mid Office Account Support team, Account Managers and Business Development Managers by managing workload, including inboxes and ticketing systems to ensure continuity of service for key clients.
* Second Line of Defence: Support the Mid Office Account Support team in acting as 2nd line of defence for ACMA and support on admin tasks and system functions to enable ACMA/RM to focus on client engagement.
* Query Management: Assist the Mid Office Account Support team in responding to level 2 queries on behalf of ACMA/RM when they’re unavailable; support ad‑hoc requests relating to the existing portfolio, which may involve direct engagement with customers via email and phone.
* New Business Support: Assist the Mid Office Account Support team and the new business team in driving through limit decisions for prospects, ledger matching and various ad‑hoc reports (CRA, Marketo etc.). Develop a strong understanding of systems, processes and departments (Compass, Ticketing, Workflows, Contacts etc.) to manage workloads efficiently and ensure requests are responded to swiftly.
* Customer Focus: Maintain a high level of customer focus at all times and ensure any challenges are flagged to the management team as they arise.
What We Are Looking For
* Strong organisational skills
* Efficient & accurate processing of administrative requests
* Excellent communication skills, both written and verbal
* Ability to engage with colleagues effectively across different functions and levels
* Willingness and ability to learn and engage on a broad range of technical topics
* Strong communication skills and customer focus
* Proficient in Excel, Outlook, Teams, and other key IT systems
What We Offer
* Life Assurance: Secure your future with our comprehensive life assurance plan.
* Health Cash Plan: Access to a health cash plan to support your well‑being.
* Income Protection: Financial security in case of unforeseen circumstances.
* Hybrid Working: Flexibility to work both remotely and in‑office.
* Employee Share Incentive Plan: Opportunity to participate in our share incentive plan.
* Insurance Discounts: Various discounts on insurance through the Allianz Partnership.
* Additional Benefits: And much more to support your personal and professional growth.
We are seeking candidates who are naturally curious and have a keen interest in technology and innovation. As we navigate the future, we value individuals who are eager to stay updated with the latest digital trends and advancements. The ideal candidate should demonstrate a proactive approach to learning and adapting to new tools and technologies, especially Artificial Intelligence (AI) powered tools, showcasing a forward‑thinking mindset that aligns with our vision for growth and progress.
We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
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