About the Trust
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services, including an award‑winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single‑site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
Role Overview
The role involves supporting the outpatient team by booking and re‑arranging appointments, working independently once trained, and maintaining a calm and positive approach to customer service in a health‑related environment.
Key Responsibilities
* Book and re‑arrange outpatient appointments
* Work on own initiative once trained
* Communicate effectively with patients and staff
Key Qualifications & Personal Attributes
* Experience of dealing with customers, ideally in a call centre environment
* NVQ Level 2 / ECDL or equivalent
* Experience working in a health‑related environment and familiarity with medical terminology
* Self‑motivated, diplomatic, calm and positive
* Flexible approach to working hours
* Organised with a logical approach to work
* Able to meet deadlines and plan and prioritise own workload
Equality, Diversity & Inclusion
The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from groups that are currently under‑represented in our workforce, including black, Asian and minority ethnic, lesbian, gay, bisexual and transgender (LGBTQ+) persons, disabled persons, male and age 16‑24.
Visa & Sponsorship
Under current Home Office Immigration Rules we are currently unable to offer right‑to‑work visa sponsorship for Band 2 and 3 roles with a salary of less than £25,000 per annum as they do not meet the UK Visas & Immigration criteria. Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview. Applicants are encouraged to determine the likelihood of obtaining sponsorship by assessing themselves against the criteria on the gov.uk website.
Background Checks & DBS
Trust policy requires that the cost of submitting & processing the successful applicant’s DBS application be recovered via salary deduction following start in post. The amount of £26.50 (standard disclosure) or £54.50 (enhanced disclosure) will be deducted from salary, in manageable monthly instalments for up to 3 months following commencement of employment.
Additional Information
We welcome flexible working requests and will consider a variety of flexible working arrangements from day one of your employment. Trust policy requires that all staff adhere to safeguarding policies and complete mandatory safeguarding training. All employees (and volunteers) are expected to maintain their safeguarding knowledge and skills by completing mandatory safeguarding training, which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.
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