Role: Scrum Master Location: Leeds, hybrid working 2-3 days per week in the office Salary: Competitive, plus excellent benefits Contract type: Permanent Employment type: Full time Working hours: 37.5 hours per week, Mon-Fri Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all. We are seeking an experienced and proactive Scrum Master to guide and support our cross-functional Agile teams across e-commerce, websites, mobile apps, clinical platforms, customer care, and fulfilment services. As Scrum Master, you will be a servant leader and coach, enabling squads to deliver against an ambitious digital healthcare roadmap while maintaining quality, compliance, and alignment to our strategic goals. You will foster a culture of collaboration, continuous improvement, and self-organisation, ensuring our teams deliver high-value outcomes sprint after sprint. What’s in it for you? Occupational sick pay Enhanced maternity and paternity pay Contributory pension Discounted insurance (Aviva) Employee discount site Discounted gyms (via our blue light card and benefits schemes) Employee assistance programme In-house mental health support Free onsite parking Health and wellbeing initiatives Social events throughout the year Cycle to work scheme Green car scheme*(subject to minimum earnings) Registration fees paid (GPhC, NMC, CIPD etc) Long service bonus Refer a friend bonus Blue light card Hybrid working Commitment to CPD/training 25 days annual leave increasing with service Annual leave buy and sell scheme Discounts & Exclusive offers at The Springs, Leeds 25% Discount & health & beauty purchases 25% Discount on Pharmacy2U Private Online Doctor Services What you’ll be doing? Scrum Facilitation: Lead Agile ceremonies including sprint planning, Feature Refinement, daily stand-ups, sprint reviews, and retrospectives, ensuring they are efficient and outcome-focused. Team Coaching: Mentor and guide teams to adopt Agile principles, fostering a self-organising culture and improving delivery performance. Stakeholder Engagement: Collaborate with Product Owners & Managers, Head of Delivery & Tech Leads, and senior stakeholders to ensure backlog clarity, alignment, and prioritisation against business objectives. RAID Leadership : Proactively identify and remove delivery blockers, escalating where necessary to maintain momentum. Cross-Functional Alignment: Enable seamless coordination between technical, Marketing, Commercial, Clinical, fulfilment, and customer care teams to deliver integrated solutions. Delivery Metrics: Track and share Agile performance metrics (velocity, burn-down charts, cycle time) to drive continuous improvement and data-driven decision-making. Quality & Compliance: Promote a delivery culture that balances speed with regulatory, security, and patient-safety requirements. Continuous Improvement: Encourage retrospection and adoption of new practices to enhance delivery flow, team morale, and stakeholder satisfaction. Who are we looking for? Agile Knowledge: Deep understanding of Agile methodologies, especially Scrum, and practical experience managing Agile sprints. Proven experience as a Scrum Master in complex, multi-team Agile environments. Technical Fluency: Ability to converse effectively with developers and understand technical constraints, architecture, and system design. Backlog Management: Proficiency in tools such as Jira, Confluence, Trello, or Azure DevOps for backlog grooming and workflow tracking. User-Centric Mindset: Strong empathy for users and ability to translate feedback into actionable deliverables with proven ability to coach, mentor, and inspire teams in adopting Agile principles. Analytical Thinking: Comfortable using data (quantitative and qualitative) to make informed decisions Effective Communication: Excellent verbal and written communication skills for clear documentation and stakeholder engagement. Strong facilitation, conflict resolution, and servant leadership skills. Cross-Functional Collaboration: Proven ability to work with UX/UI designers, engineers, QA teams, and business leaders. Experience in coordinating across multiple delivery streams, including web, app, e-commerce, and operational services. Problem-Solving: Strong critical thinking and problem-solving skills to evaluate trade-offs and make sound product decisions. Understanding of technical systems and ability to operate withing technology-driven environments – bridging the gap between technical and business requirements What happens next? Please click apply and if we think you are a good match, we will be in touch to arrange an interview. Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check. Unsolicited agency applications will be treated as a gift. INDTECH