Our established client based in Canary Wharf, London is looking to recruit a full time Multi Lingual Customer Careline Advisor to speak both French and Dutch.
As a Customer Careline Advisor you will be responsible for delivering excellent customer care and support to Benelux consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of client products, and will handle queries and consumer complaints about these products and their consumption. The role requires you to be a fluent in French and Dutch to have excellent interpersonal skills, and the ability to respond to consumers in an empathetic, caring and friendly manner. you will also be required to have strong English second language capabilities.
Skills required:
? Fluent French & Dutch speaker
? Ability to communicate effectively and empathetically with a wide range of consumers and members of the public
? Excellent written and verbal skills in both Finnish and Swedish
? Ability to take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalis...