Salary: £32,000 - 32,000 per year Requirements:
* A minimum of 3 years’ experience in a similar IT role.
* Experience in an MSP or customer-centric environment is preferred.
* Strong familiarity with:
* - Microsoft 365, Azure, Windows, Active Directory, Server OS
* - Cybersecurity tools, firewalls, and recovery solutions
* - Cloud technologies
* - VMware / Hyper-V
* - Veeam backups
Responsibilities:
* Provide 1st and 2nd line technical support across a varied customer base.
* Act as the first point of escalation for technical incidents.
* Manage and resolve support tickets efficiently within SLAs.
* Diagnose issues across desktops, servers, cloud environments, and networks.
* Support and administer Microsoft 365, Azure, and virtualization platforms.
* Document processes, update knowledge bases, and maintain accurate records.
* Troubleshoot servers, cloud services, and virtualized environments.
* Administer Active Directory and Group Policy.
* Handle Exchange administration.
* Demonstrate networking knowledge, including TCP/IP, VLANs, and firewalls.
* Utilize firewall experience (Fortigate, Cisco, SonicWall, WatchGuard).
* Manage backup technologies including Azure and Veeam.
* Support Hyper-V, VMware, AVD, and RDS.
* Provide general support for PCs, printers, scanners, switches, and other networked devices.
* Take full ownership of technical issues and see them through to resolution.
Technologies:
* Active Directory
* Azure
* Cloud
* Cisco
* Firewall
* FortiGate
* Hyper-V
* Support
* Microsoft 365
* TCP/IP
* VMware
* Veeam
* Windows
* Office 365
* Security
More:
We are a fast-growing technology services provider specializing in managed IT services, cloud solutions, and modern infrastructure support. We seek enthusiastic individuals who enjoy working with technology and delivering high-quality customer service. Our experienced engineering team is looking for a 2nd Line IT Engineer focused on supporting, maintaining, and improving IT systems across both on-premise and cloud environments.
As a key escalation point for junior members of the support team, this role offers real opportunities for development, career progression, and exposure to a wide range of technologies. If you are passionate about technology and solving complex issues, enjoy helping customers, and want to work both independently and as part of a team, we would love to hear from you!
last updated 49 week of 2025