Technical support specialist (azure, microsoft 365, msp)

Job Description

Technical Support Specialist (MSP)

Central Bristol | Office-Based (5 Days Per Week) Up to £43,000 + Excellent Benefits

Are you an experienced MSP professional looking for more than just ticket resolution?

We're recruiting a Technical Support Specialist to join a growing managed services business, supporting a diverse client base across cloud, infrastructure, cybersecurity and modern workplace technologies.

This is a hands-on, customer-facing role where you'll take ownership of technical issues, manage escalations, build strong client relationships and help drive service improvements. You'll be trusted to see issues through to resolution whilst identifying opportunities to improve customer outcomes and service delivery.

What You'll Be Doing

• Providing technical support and fault diagnosis across customer environments
• Owning customer issues and escalations through to resolution
• Supporting Microsoft 365, Azure and Intune environments
• Building strong relationships with customers and key stakeholders
• Supporting customer onboarding and service adoption
• Identifying recurring issues and service improvement opportunities
• Working closely with service desk, project and technical teams

What We're Looking For

• Previous experience within an MSP or IT Managed Services environment
• Experience in a 2nd/3rd Line Support, Escalation, Service Delivery or Technical Support role
• Strong knowledge of Microsoft 365, Azure and Intune
• Excellent customer-facing and communication skills
• Experience managing customer escalations and stakeholder expectations
• ITIL Foundation or equivalent knowledge desirable

Essential Requirements

Eligible for SC Clearance Full UK Driving Licence Able to work from the Bristol office 5 days per week

Benefits

• Pension matched up to 6%
• Private Healthcare
• EMI Share Scheme
• 25 Days Holiday + Bank Holidays
• Birthday Off
• Life Assurance
• Career progression into Service Delivery, Consultancy, Leadership or Account Management

If you're looking for a role where you can combine technical expertise with customer ownership and service improvement, we'd love to hear from you.

RSG Plc is acting as an Employment Agency in relation to this vacancy.