We are delighted to be recruiting on behalf of a well-established global logistics and maritime provider, who are currently seeking to appoint an experienced Ships Agency Operator to strengthen their team. Offering full training and support, this is a fantastic opportunity to develop your career with a market-leading employer that promotes from within and enables employees to reach and realise their potential. Skills & Experience Required: * Proven experience working in a similar ship agency role or a comparable position within the shipping and logistics industry * Excellent interpersonal and communication skills, with the ability to deliver best-in-class customer service * A quick learner with the ability to prioritise workload, meet tight deadlines, and maintain focus * Strong problem-solving skills, with the ability to manage and resolve complex and unexpected situations * Strong IT skills, including proficiency in Microsoft Office packages * Full UK Driving License Due to the nature of the role, the successful candidate will need to be flexible and willing to work outside of standard working hours, including weekends, nights, and bank holidays, to meet business needs. Key Duties & Responsibilities: * Oversee and organise vessel arrivals and departures * Communicate effectively with ship masters, port authorities, customs officials, and clients * Prepare, process, and manage all required shipping and customs documentation * Track vessel schedules and provide timely updates to clients * Ensure adherence to port regulations, legal requirements, and safety standards * Maintain accurate and up-to-date operational records Core Benefits (subject to eligibility) include: * Competitive holiday allowance * Pension scheme * Car and fuel allowance * Discretionary bonus payments * Employee Assistance Programme * Life assurance