Job Description Job Title: Administrator Location: Watford, Hertfordshire Hours: Full time and Part time hours considered Job Overview We are seeking a highly organised and proactive Administrator to support the day-to-day operations of a specialist manufacturer of trade aluminium windows, doors, and glazing systems supplying residential, installer, and commercial markets nationwide. This role is central to ensuring smooth administrative processes, excellent customer service, and efficient coordination between sales, production, and clients. Key Responsibilities • Handle incoming telephone calls and email enquiries, directing queries to the appropriate department or resolving them directly where possible. • Checking customer orders are accurate • Maintain customer records, project files, and order documentation. • Maintaining accurate order delivery dates. • Monitor order progress and update customers on lead times and delivery schedules. • Manage general office administration including filing, data entry, and document control. Skills & Experience Required • Previous administrative experience, ideally within manufacturing, construction, or trade supply environments. • Strong organisational skills with the ability to manage multiple tasks simultaneously. • Excellent written and verbal communication skills. • High attention to detail and accuracy when handling data and documentation. • Confident IT user with experience in office software and systems • Professional, customer-focused approach with strong problem-solving ability. • Ability to work independently and as part of a team in a fast-paced environment. Desirable • Experience in the glazing, fenestration, or construction supply sector. • Familiarity with technical drawings, product specifications, or manufacturing terminology. • Understanding of order processing, scheduling, or logistics coordination. Personal Attributes • Reliable and self-motivated • Positive and professional manner • Strong time-management skills • Adaptable and willing to learn • Team-oriented with a collaborative mindset