1. October Start Date
2. Flexible working hours and patterns
About Our Client
The hiring organisation is a public sector entity based in Tamworth, recognised for its commitment to serving the local community. As part of a small-sized team, the organisation focuses on delivering construction-related initiatives that enhance the quality of life for residents.
Job Description
3. Dealing with DFG case progression for simple and non-complex adaptations from enquiry through to works completion.
4. Triage of new customers into the service, offering interim advice.
5. Support the service with implementation of a new IT system, case testing and inputting of data.
6. Undertake financial assessments on resources in line with legislation and internal policies to consider financial eligibility for the grant.
7. Providing advice and support to all customer's accessing the service, irrespective if they are eligible for assistance.
8. To collate all necessary information required to support enquiries/applications for Disabled Facilities Grants, Council Housing Adaptations or other assistance available through the Housing Assistance Policies.
The Successful Applicant
9. Experience of home adaptations and Disabled Facilities Grants (DFG) delivery, including test of resources is essential.
10. Experience of using Microsoft Office software (Word, Excel, Outlook, SharePoint) and experience of working with IT systems to maintain records and produce documents and reports.
11. Excellent communication skills with the ability to communicate complex issues clearly and effectively to a variety of audiences.
12. Experience of providing services to disabled and/or older people and an understanding of the challenges they face.
13. Enhanced DBS place desirable
What's on Offer
14. Competitive hourly rate
15. September interviews with October start date
16. Flexible work pattern and hours
17. 3 Months, likely extension