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3dx - urbanist - customer support & services

Bristol (City of Bristol)
Airbus
Customer support
Posted: 23 February
Offer description

Job Description:

SECURITY CLEARANCE: You will be subject to BPSS and Export Control checks (including a criminal record check).

LOCATION: Site (60% of your working week must be office based)

TYPE: Full time

WHAT'S IN IT FOR YOU

* Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more

* Work / Life Balance: 35 hour week, flexible working around core hours and Friday afternoons off, hybrid working

* Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities

* Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, on-site canteen and coffee shop

* Family and Caregiving: Life assurance, enhanced pay for parental leave (23 weeks at 100% pay), adoption / shared parental / caregiving leave

* Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)

Our world is changing. And so are we. From our commitment to zero-carbon flight (#ZEROe) to cleaning up space, sustainability is at the heart of our purpose. So what's your next change?

Joining this team means stepping into the heart of Airbus's digital revolution, where you will directly contribute to DDMS (Digital Design, Manufacturing and Services) and the "One PLM" initiative. As a Business Analyst and Urbanist, you aren't just managing data; you are architecting the integrated Digital Mock-Up (iDMU)—a single, collaborative virtual representation of both the aircraft and its industrial production lines. This is a rare opportunity to work at the intersection of Manufacturing Engineering and Customer Services, utilizing the 3DEXPERIENCE platform to harmonize how Airbus designs, builds, and supports its fleet on a global scale.

What makes this role truly compelling is the sheer breadth of its impact within the Information Management (IM) function. You will be part of a forward-thinking "Process & Resources" product team that bridges the gap between visionary design and physical delivery, ensuring that sustainable IT solutions like Skywise are deeply integrated into the aircraft's lifecycle. By connecting thousands of worldwide end-users and fostering a "smarter, safer" aerospace ecosystem, you will play a pivotal role in defining the future of aviation technology and industrial efficiency within a high-stakes, innovative environment.

HOW YOU WILL CONTRIBUTE TO THE TEAM

* Portfolio Roadmap and Agile Contribution: Participate in the End-to-End PLM Portfolio within the Scaled Agile Framework (SAFe) and contribute significantly to the elaboration of the Portfolio Roadmap.

* Requirement Translation and Business Transformation: Translate business needs into functional and non-functional IT requirements while proactively identifying opportunities for business transformation and technology-enabled improvements.

* Strategic Framing and Design Alignment: Balance technological opportunities with business process requirements to deliver framing designs and solution guidance in strict alignment with Enterprise Architecture guidelines.

* Discovery and Process Optimization: Conduct in-depth discovery meetings to capture complex operational objectives and identify business process improvements compliant with the Digital strategy.

* Technical Specification and Documentation: Produce comprehensive documentation of current challenges and future benefits, developing required specification documents for review with stakeholders and Product teams.

* Lifecycle Management and Liaison: Serve as the liaison between Product Management and technical resources across all phases of the application development life cycle, including research, design, testing, and implementation.

ABOUT YOU:
* Proof of experience in functional architecture, project management, solution engineering or another relevant field.

* Customer and stakeholder management skills.

* Knowledge of IT tools customizing and architecture, IT and business strategy alignment, IT product design and product development, IT business change management.

* Ability to lead a project from start to finish and deliver results.

* Ideally, knowledge in the field of Design, Manufacturing, Support and Services, or in the following domains: Manufacturing Engineering, Shop Floor Execution, Industrial Modelling and Simulation, Configuration Management, Quality, Configured Digital Mock-Up (DMU), Product Lifecycle Management, Engineering IS, Architecture, Maintenance and Repair.

* Bachelor's or master's degree in engineering or equivalent.

Not a 100% match? No worries Airbus supports your personal growth with customised development solutions.

How can we support you…

Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we'll always do our best to accommodate your request.

Please let us know if you need us to make any reasonable adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.

#LI-AB1

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:

Airbus Operations Limited

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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