Job overview
Join our brand-new Healthy Ageing Hub and become the administrative anchor that ensures older patients get the right care, in the right place, fast. You'll play a key role in supporting services like the Virtual Ward, Urgent Community Response, Same Day Emergency Care (SDEC), and intermediate care, helping patients stay closer to home and move smoothly through their care journey.
If you thrive on keeping teams organised, patients informed, and making a visible difference every day, this is the role for you.
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The skills & qualities we're looking for our new team administrator are a warm communicator, highly organised, accurate and reliable, with good judgement, confident with MS Office and clinical admin systems, and someone who enjoys helping a busy MDT run like clockwork.
Duties may include booking appointments; greeting patients; preparing notes; inputting data into the electronic patient record system, as well as hospital systems (IHCS and then EPIC when introduced).
Working for our organisation
Be part of a collaborative team spanning the Virtual Ward, Urgent Community Response, hospital clinicians, and the Newton Abbot ward team. We value kindness, respect, and listening, and we celebrate successes, share learning, and welcome practical ideas that improve the patient experience.
In this role, you'll be trusted to take ownership of your work—and you'll see the difference you make every shift. If you take pride in getting the details right for patients and teams and want to be part of a new model of care that helps people stay well at home, we'd love to hear from you.
Browse our interactive booklet to explore our staff benefits
Detailed job description and main responsibilities
* Provide empathetic and tactful support to patients who may be distressed, both on the telephone and in person, handling sensitive matters with care.
* Communicate routine information clearly and accurately, both verbally and in writing, with clinical staff, peers, management, the general public, GP practices, pharmacies, and other hospitals.
* Be flexible in covering for colleagues during periods of sickness or annual leave, sometimes at short notice.
* Use initiative to respond to enquiries and resolve problems effectively for patients.
* Support the Frailty Coordinator by tracking investigations, filing reports accurately, maintaining compliant case notes, and recording clinic outcomes, admissions, and discharges precisely.
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a 'Staff Carers' policy which includes flexible working where possible and a Carer's Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
* We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
* Please read the job description carefully and tailor your application to reflect the requirements of the role.
* Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
* Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
* Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
* If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
* It is your responsibility to ensure the timely receipt of appropriate references.
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.