We are seeking an experienced Freight Forwarder to coordinate Air shipments. Responsibilities include liaising with carriers, preparing shipping documents, ensuring compliance with customs regulations, and providing exceptional customer service.
1. Completion of end to end forwarding activities as the individual role requires
2. Follow strict and time sensitive SOPs/KPIs to ensure compliance
3. Work closely with internal and external customers
4. Focus on customer service
5. Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
6. Month end department compliance
7. Creation of Customs Documentation
8. Cost control
9. Assist senior forwarders, Supervisor and line manager where required
10. Ensure all reports including internal and customer specific are completed within the deadline
11. Resolve queries from customers and suppliers
12. Ensure Best Practice models are adopted
13. Work closely with the Operations manager for Internal and external rates reviews.
14. Remain in contact with customers and suppliers to maintain relationships
15. To take part in customer reviews when required to build up visibility and relationships with customers.
16. Assis...