Overview
Location: Maidenhead or Daventry
Job Type: Full-time, with occasional Saturday rota (finish no later than 6pm; approximately 1 in every 6 Saturdays, finishing at 5pm)
Salary: Up to £28,000 per annum
The Role
As a B2C Operations Consultant for Volvo, you’ll play a key role in supporting retail order management, financial operations, and delivery processes. We’re looking for organised, detail-oriented professionals to ensure smooth end-to-end processes for Retail and SME orders. This is an operations-heavy, administration-focused role that thrives on accuracy and efficiency.
Key Responsibilities
* Manage Volvo retail and SME vehicle orders, including amendments, cancellations, and demonstrator allocations
* Support financial operations, including vehicle finance contracts, cash sales and retailer communications
* Coordinate retail delivery with logistics, managing vehicle delivery, registration and finance activation for Volvo vehicles
* Handle outbound and inbound retailer calls and customer communications in line with company processes and Quality Assurance standards
* Maintain accurate records in line with company policies
What We’re Looking For
Key Skills & Experience
* Experience in automotive retail operations, financial operations, or customer-facing roles, preferably with Volvo or similar brands
* Strong administrative and organisational skills with the ability to manage multiple tasks
* Excellent verbal and written communication skills for liaising with retailers, customers, and internal teams
* Confident handling outbound and inbound calls while maintaining professional communication standards
* SAF qualification preferred
* Flexible and able to support with 8 hour shifts to 6pm and Saturday shifts
We’re looking for a proactive, detail-oriented individual who thrives in a fast-paced operational environment and is committed to delivering exceptional service to both customers and colleagues.
Why Join Us
We value our employees and offer benefits including:
* £500 annual health and wellbeing allowance for gym, wellness apps, or additional healthcare
* Education bursaries to develop new skills
* A day off and voucher to celebrate your birthday
* Company pension scheme
* Healthcare plans including private medical insurance and dental cover
* 22 days annual leave rising to 30 with service
* Subsidised car purchase schemes
How To Apply
If you’re ready to join us as a B2C Operations Consultant for Volvo, apply today! We welcome applications from all backgrounds and are committed to an inclusive, supportive workplace.
Operating in the UK & Europe across five sites, ROI delivers a range of outsourced solutions to our Automotive clients, resulting in increased operational efficiency, sales and customer satisfaction.
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