About the role
As a Partner on our service counters, you'll have the opportunity to demonstrate your knowledge and passion for food, ensuring it is ethically sourced, and recommend recipes to customers. You'll bring our ethos to life—passionate Partners serving food lovers—and use your enthusiasm to build lasting relationships with customers. Your efforts will positively impact their impression of the Waitrose brand, encouraging loyalty and repeat visits, while also helping to maximize sales and profit.
Key Responsibilities
1. Take responsibility for your own food counter, maintaining high standards of presentation and hygiene at all times.
2. Manage stock levels to ensure popular products are available.
3. Handle open food carefully, following all health & safety protocols and aiming to reduce food wastage.
4. Stay informed about new products and understand Waitrose's food values, such as animal welfare.
5. Support the wider shop team with general shopkeeping tasks as needed.
Essential Skills/Experience
* Effective communication skills for working with customers and team members.
Desirable Skills/Experience
* Experience in a customer-facing role.
* Experience in catering or hospitality.
* Interest and knowledge of food and drink trends.
* Flexible approach to support the branch as needed.
About The Partnership
We are the largest employee-owned business in the UK, home to John Lewis and Waitrose. As Partners, we share ownership and responsibility, working together to build a better future. We prioritize innovation, quality, and service, embracing diversity and fostering an environment where everyone can thrive. We believe in creating a workplace where all Partners feel they belong and can be their authentic selves.
Additional Information
Some roles may require pre-employment vetting, including DBS checks, which will be explained during recruitment. We encourage quick completion of any required documents to avoid delays. DBS checks are conducted by registered third-party bodies, and additional checks like financial probity may also be necessary.
We recommend applying early, as vacancies may close once sufficient applications are received.
We support flexible working arrangements to promote a healthy work-life balance, including flexible hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during the interview.
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