Head of Operations | Retail | Manchester | c.£85k
Location: Manchester
Reports to: Managing Director
A high-growth brand experiencing rapid growth has a newly created role as Head of Operations, taking full ownership of warehousing, fulfilment and outbound logistics.
The objective is to build a scalable, resilient operation that can handle sudden volume spikes and protect customer experience. This is a hands‑on role in a fast‑paced, high‑volume environment. This isn't just a Warehouse management role; it's having complete ownership of all operations supporting the SLT as the business scales.
Applicants must have experience working within a founder‑led business and be comfortable working on site 5 days per week.
Key Responsibilities
* Own end‑to‑end operations from inbound stock through to customer delivery
* Lead on‑site warehouse and fulfilment teams, driving speed, accuracy and efficiency
* Optimise pick, pack and despatch processes as volume grows
* Manage courier and 3PL relationships, including SLAs and performance
* Lead operational readiness for peak trading and viral demand spikes
* Build capacity planning and contingency models across labour, space and carriers
* Decide when to scale in‑house vs outsource and support long‑term fulfilment strategy
* Develop a strong operational leadership team and be visible on the warehouse floor
* Partner closely with Finance, E‑commerce and Customer Service
What Success Looks Like
* A joined‑up, scalable operation with clear ownership
* Improved fulfilment speed, accuracy and delivery performance
* Reduced fire‑fighting during peak periods
* An operation capable of absorbing growth at pace
The Person
* Proven experience owning warehouse and outbound logistics end‑to‑end
* Background in high‑volume e‑commerce, retail or consumer brands
* Experience managing in‑house teams and 3PLs
* Comfortable operating in fast‑growth, high‑pressure environments
* Hands‑on, decisive and customer‑focused
Why Join
* Market‑leading consumer brand with strong growth momentum
* High‑impact, visible leadership role
* Opportunity to build operations that support global scale
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