Overview
Join to apply for the Service Advisor - Volkswagen role at Johnsons Cars Ltd
The Vacancy: Are you ready to rev up your career in the automotive industry? At Johnsons Cars, we're not just selling cars; we're creating exceptional experiences for our customers.
Johnsons Cars are one of the UK’s leading independent Franchise Dealership Networks, with 53 multi-award-winning Dealerships across the UK. Established in 1999, we have grown rapidly to represent a variety of global car manufacturers with 15 marques in total, including Volkswagen, Skoda, Seat, Hyundai, Ford, Honda, Suzuki, Fiat, Alfa Romeo, and Mazda. Now, we want you to be a part of our journey as a Service Advisor at our Volkswagen Dealership in Birmingham.
Basic Salary of £26,000 and £6,000 bonus on top.
Role and responsibilities
* To provide the highest levels of customer service by providing a knowledgeable, courteous, responsive and efficient service projecting the quality image of the brand and the Company.
* To ensure all customer expectations and requirements are exceeded throughout.
* To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs.
* The promotion of sales of genuine parts and accessories whenever possible, acting on opportunities to sell additional products and services.
The Ideal Candidate Will
* Take pride in their ability to maximise sales and profit opportunities whilst delivering exceptional levels of professionalism and customer satisfaction.
* Be focused on achieving goals; you will possess excellent interpersonal skills and be recognised as a self-motivated team player and target achiever.
* Have good telephone and face to face customer communication.
* Have experience working in a Service Advisor role within an automotive environment.
* Hold a valid UK driving licence.
* Enjoy working in a fast paced, process driven aftersales environment and have strong organisation skills.
What we offer
* 31 days paid annual leave, increasing to 33 with longevity of service.
* Industry-leading product and manufacturer training to support your growth and success.
* Internal training academy and partnership with Automotive Management trainers to elevate your career.
The Company
Welcome to Johnsons Cars, part of one of the UK’s biggest independent dealer groups with a nationwide presence across 58 sites and 17 brands. We are dedicated to delivering exceptional service and providing a platform for personal and professional growth.
Benefits
* Birthday Leave
* Company Pension Scheme
* Staff Discounts across 17 brands
* Benefits platform with various discounts
* Dental health access
* Healthcare options
#J-18808-Ljbffr