Do you enjoy working in customer focused roles? Do you have the resilience and drive to excel in a target driven environment? Do you have good negotiation skills? If you have answered yes, then we have an amazing full-time opportunity for you to join our multi-award-winning lawk firm, Mortimer Clarke Solicitors in our Worthing office, BN11 1QP We recognise that it’s our call centre staff's amazing efforts, hard work and dedication that sets us apart from the rest, so we offer a highly competitive salary and benefits package, including: A salary starting from £25,904 DOE per annum with the opportunity to progress. A performance related quarterly bonus, which is paid monthly - you could earn around an additional £300 a month Hybrid working – Once competent, you can expect to transition into Hybrid Working around 6-9 months into your role to allow for a better work/life balance 30 days holiday (pro rata) - including all bank holidays and the opportunity to take an additional five day’s unpaid holiday each year. Discount and cash back on hundreds of high-street shops. Insurance - healthcare cash back plan, travel insurance, life assurance. A paid volunteering days each year – these are great fun with your team What you’ll be doing: Handling inbound and dialler based outbound calls. Providing exceptional customer service via telephone Confidently handle calls where you will talk about difficult subjects, support vulnerable customers, and deliver solutions with care and empathy. Hitting your call KPIs and quality standards Tailoring affordable repayment plans to manage their debts, helping our customers on the road to financial recovery. Training and Shifts: You’ll spend the first five weeks in office for training Monday-Friday. Once you’re ready to go, you’ll move into our weekly shift patterns (40-hour per week contract): Week 1 – Monday to Friday 8:00am - 4:15pm Week 2 – Monday to Friday 9:30am- 17:00pm Week 3 – Monday to Friday: 12:00pm- 20:00pm (1 in 3) Saturday: 9:00am-13:00pm Next steps: If this sounds like you and you have got what it takes, come, and join our rapidly expanding company We are looking for people to interview with us ASAP. About Us: Mortimer Clarke Solicitors (MCS) is a specialist litigation law firm. We have been in business since 2007 and now employ over 130 people at our office in Worthing, West Sussex. We are part of the Cabot Credit Management Group, which is a European market leader in credit management services. We have won many industry awards and are proud to be recognised as an expert in our field. We are authorised and regulated by the Solicitors Regulation Authority and the Financial Conduct Authority. We maintain high regulatory standards and take genuine pride in the way we work. Find out more here. We play an active role in the community, including providing our support for Chestnut Tree House, a wonderful local charity. In 2023, some of our colleagues abseiled down Arundel Castle’s 180ft tower in aid of the charity. Get in touch so we can tell you more about us, and we can get to know you. As a regulated business, any successful candidates will have to undergo a basic credit check and criminal background check. Applicants need to have the right to work in the UK. Diversity and inclusion are very important to us and we value diverse talent. We want everyone to be themselves at work and encourage a culture that includes everyone. CCAWOR