Overview
An exciting opportunity to join the Ophthalmology Administration Team at The Royal Shrewsbury Hospital as a Level 3 Business Administrator Apprentice. This role will develop your career in healthcare administration in a busy, supportive clinical environment.
Eligibility
To be eligible for the apprenticeship programme, you must meet the minimum entry requirements set by the training provider.
* Minimum of four GCSEs (or equivalent) at grades A–D / 9–4*, including Maths and English Language.
Responsibilities
* Provide administrative support within the Head & Neck and Ophthalmology department for Medical/Support Secretaries and the Coordination team, prioritising work to meet deadlines.
* Develop and maintain effective communication skills to ensure a high quality service when liaising with patients, GPs and other internal and external contacts.
* Maintain good communication with health professionals and other Trust groups to ensure patients receive appropriate and timely care.
Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: listening attentively, communicating clearly and kindly, and recognising individual needs, feelings and circumstances of those in our care.
Effective communication is central to safe and high‑quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values – ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
Contact
For further details or informal visits, contact:
Name: Maria Hazell
Job title: Medical Secretary Supervisor
Email: maria.hazell2@nhs.net
Telephone: 01743261000
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