Tour Coordinator
* Location: Discovery House, Blackpool, Lancashire.
* Hours of work: 37.5 hours per week – Monday – Friday - one hour lunch
* Permanent Contract
* Earn £25,350 per annum, plus commission (our pay system is benchmarked, transparent and fair)
* Office based with flexible working options available
We are NST
We've been creating school trips in the UK, Europe and worldwide which educate, inspire and enable children to develop a sense of independence for over 50 years. Our educational experiences have lasting, positive impacts to expand horizons and unlock potential.
But that's not all… we're part of something bigger. We're powered by PGL Beyond, a group of inspiring companies with a common purpose to deliver enriching and transformative experiences to the next generation. Will you join us?
Make a difference as a Tour Coordinator
As an NST Tour Coordinator, you will part of a team that builds inspiring school trip itineraries to help teachers and other Group Leaders bring learning to life.
Partnered with our Educational Travel Sales Advisors, and working closely with our in-house travel services teams, your role is to turn a great trip idea into a great trip reality, pulling all the essential elements together to make sure every second of every school trip go exactly to plan.
Reporting to our NST Operations Team Leader, your responsibilities will include but not limited to:
* Speaking to customers about the progress of their group travel plans by telephone and email.
* Using your knowledge and experience to create exciting yet practical tour itineraries that deliver key student learning objectives
* Using your communication and listening skills to ensure a good understanding of the specific needs of each traveling group, making sure any specific requests or reasonable adjustments have been catered for
* Working closely with the Sales and Travel Services teams to ensure all aspects of the tour programme are in booked and ready for the Groups arrival
* Finding solutions to manage pre travel and any "on tour" disruption effectively
* Progress multiple tours concurrently to ensure all customer groups within your portfolio have a great NST Service experience
* Building great long term relationships with your customers to secure repeat business.
Is this you?
* Previous Telephone/Office based Customer Services /Contact Centre experience
* IT Literate (Microsoft Outlook, Excel, Word, and MS Teams)
* Fluency in English, with effective verbal and written communication skills
* Strong organisational and time management skills
* Strong influencing and negotiating skills
* Ability to cope with change
* Problem solving skills
* Good attention to detail
* Commercial Awareness
* Ability to work quickly and accurately and handle peaks and troughs in volume and pace of work
* Able to participate in an out of hours emergency "on call" rota (approx 3 occasions/year)
A place to thrive
We value excellence and personal advancement. We will prioritise your professional growth with tailored career development opportunities, mentorship programs and ongoing training.
No matter your background, ethnicity, age, neurodivergence or anything else… PGL is a place to be yourself, realise your full potential and celebrate what makes you brilliantly unique.
Fair pay and benefits for all
* Happy holidays - 20 days annual leave, which accrues with length of service up to 30 days (+ bank holidays). You'll also enjoy an extra day off on your birthday and the opportunity to purchase additional leave
* Paid time-off to volunteer your time to worthwhile causes.
* 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program
* Access to our financial wellbeing platform for financial assistance if you need it
* Big savings and exclusive perks at 100s of high street retailers
* PGL discounted holidays and 20% discount in all our on-site shops
We hire the best talent and value a diverse, inclusive team; so we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need.
However, our top priority is the safety of the guests on our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.
Job Types: Full-time, Permanent
Pay: From £25,350.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Sick pay
Application question(s):
* What motivated you to apply for the Tour Coordinator role at NST, and what interests you about working in this position?
Work Location: In person