Job Title - Customer Assistance Coordinator
Department - Roadside
Location - Birmingham Hybrid
FULL TIME SALARY BELOW -
Salary - £27,013.60
Bonus - £2,045 performance bonus
PART TIME SALARY - 20 Hours a week.
Salary - £15,436.34
Bonus: £1,168.57
Start Date - May 18th
The Role:
As a Customer Assistance Coordinator, you'll play a vital role in supporting customers who require roadside assistance, delivering prompt, professional, and compassionate service. You'll be part of a dynamic, customer-focused team that strives to provide a smooth and reassuring experience during stressful situations.
This is a fantastic opportunity to join a global organisation that genuinely values its people and offers real opportunities for growth and development.
Hours & Working Pattern:
Full time - This is a 35-hour per week position, with shifts scheduled between 7:00 AM - 21:00 pm, Monday through Sunday.The role follows a hybrid working model. All necessary IT equipment will be provided (PC, dual monitors, keyboard, and mouse)
Part time - This is a 20 hours per week.
* Mon to Fri - 5pm to 6pm starts
* Saturdays alt 9am to 1pm - 2 saturdays a month
You Will:
* Respond to customer calls with professionalism, empathy, and efficiency
* Proactively manage each assistance case to ensure timely and appropriate service delivery
* Communicate updates clearly and consistently to customers
* Work within established call guidelines and procedures to meet quality standards
* Collaborate with your team and management to drive service excellence
About You:
* Strong verbal communication and listening skills
* Customer-focused with a calm and solutions-driven approach
* Comfortable using multiple systems and managing tasks simultaneously
* Ability to work flexible hours, including weekends and bank holidays
* A reliable and professional home working setup
Desirable:
* Experience in a customer service, call centre, or emergency services environment
* Understanding of roadside assistance processes or motor claims
Staff Benefits:
At Allianz Partners, we believe in rewarding our people and supporting their growth. In return for your skills, we offer:
* Pension Scheme - Auto-enrolled from the 1st of the following month with 4% employee and 4% employer contributions, plus a 2.5% matching increase after 1 year of service
* Private Medical Cover
* Life Assurance - 4x your annual basic salary
* Flu Vaccinations & Eye Care Vouchers
* Free Roadside Assistance - After 6 months' probation
* Travel Insurance - At a discounted rate
* Interest-Free Season Ticket Loan - After probation
* 3 Paid Volunteering Days Per Year - After 12 months of service
* Discounts - On Allianz products and a wide range of retail and lifestyle brands
* Comprehensive Employee Assistance Programme (EAP) - 24/7 support for wellbeing, legal, and financial matters
* Recognition & Rewards - For high performance and long service