IT Operations Manager
Location: Hybrid - West Midlands (minimum 3 days on-site)
Salary: £60,000 benefits
Overview
We're working with a growing, technology‑led organisation in the West Midlands looking to hire an IT Operations Manager to support and develop their IT function. This is a predominantly hands‑on role with a strong focus on technical delivery across a Microsoft environment, alongside some team leadership responsibilities. You'll play a key role in ensuring the performance, security, and reliability of IT systems while contributing to ongoing improvements and projects.
Key Responsibilities
* Support and develop the IT Operations function, providing guidance to junior team members
* Take ownership of day‑to‑day IT infrastructure operations within a Microsoft‑focused environment
* Manage Change and Incident Management processes to minimise disruption
* Own the patching process across servers, endpoints, cloud, and network environments
* Oversee Service Desk operations and ensure strong end‑user support
* Work closely with third‑party vendors and technology partners
* Drive continuous improvement across IT processes and service delivery
* Support compliance and security‑related initiatives
* Contribute to infrastructure and cloud‑related projects
Essential Skills & Experience
* Proven experience in an IT Operations or Infrastructure‑focused role
* Strong hands‑on technical expertise across Microsoft technologies, including:
o Microsoft Entra ID (Azure AD)
o Hyper‑V
o Microsoft Purview
o Intune
o Azure Networking
* Experience supporting Service Desk / IT support functions
* Knowledge of Change and Incident Management processes
* Strong communication skills and ability to work across technical and non‑technical teams
* Ability to take ownership and work independently
* Eligibility for SC clearance
Desirable Experience
* Azure certifications (e.g., AZ‑104, AZ‑305)
* Familiarity with frameworks such as ISO 27001, Cyber Essentials, or ITIL
* Experience with Microsoft 365 / Azure environments and migrations
Personal Attributes
* Proactive and detail‑oriented
* Strong problem‑solving skills
* Collaborative team player
* Interest in mentoring and supporting others
Package & Benefits
* Salary: £60,000
* Pension scheme
* Private healthcare
* Flexible benefits (including cycle to work / EV schemes)
* Ongoing training and development
* Hybrid working (minimum 3 days on‑site)
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