Office Manager Operations, Sustainability & Health & Safety Towelrads.com - Bracknell Towelrads.com are currently looking for a Full Time Customer Service Advisor to join their team in Bracknell. This is a permanent role working Monday- Friday 8.30am-5pm. As a Customer Service Advisor, you will serve as the first point of contact for customers seeking to obtain information about the products and their orders. Towelrads.com are part of the Brickability Group. Who are Brickability Group? Brickability Group plc consists of over 35 brands, all of which can bring together specialist products and services to meet the needs of the building and construction market.Each brand boasts an extensive portfolio of products including facing bricks, blocks, rainscreen cladding systems, architectural masonry, paving, roof tiles and slates. The Group distributes, and in many cases installs superior quality and strategically important building materials from major UK and European manufacturing partners, providing product solutions to both private and commercial specifiers, contractors, developers and builders. Job Purpose We are seeking an experienced and proactive Office Managerto oversee the smooth operation of our office environment, with a particular focus on operational efficiency, sustainability initiatives, and health & safety compliance. The ideal candidate is a highly organized, resourceful professional who can effectively coordinate administrative activities, lead office operations, and implement policies that support both environmental goals and a safe working environment. Key Responsibilities The main responsibilities of the Office & Operational Management are: Oversee day-to-day office operations to ensure efficiency and productivity. Manage office budget and procurement equipment, IT hardware, stationery etc. Support senior leadership with operational planning and resource management. Liaise with HR to ensure cohesive support across departments. Administrative Leadership Maintain and improve office systems, processes, and procedures. Ensure the smooth onboarding and offboarding of employees in collaboration with HR. Provide administrative support for internal communications, scheduling, and reporting. Organize meetings, events, and team activities in line with company values and goals. Sustainability Oversight Develop and implement office sustainability initiatives (e.g., waste reduction, energy efficiency). Track and report on environmental performance metrics. Foster a culture of environmental responsibility across departments. Coordinate with vendors and suppliers to align with sustainability goals. Health & Safety Compliance Serve as the primary point of contact for all health and safety matters. Ensure compliance with all local regulations and company policies. Maintain and update risk assessments, incident logs, and emergency procedures. Conduct or coordinate regular H&S training, drills, and audits. Liaise with external inspectors and consultants as needed. Behavioural Expectations Act with reasonable care to protect the health and safety of yourself or others. Appreciates the impact that decisions and actions have on the business. Ability to ensure that objectives or tasks are delivered on time and to an agreed quality. Ready to start work at the agreed start time. Attends and actively participate is all learning interventions. Pro-active and responsive to requirements to clients and colleague; a team player. Fully understands internal and external customer expectations and requirements, and works to ensure these are exceeded and delight customers. Works co-operatively and productively with others, to achieve results. Demonstrable knowledge and interest in the Brickability Group Brand and build excellent relation with vendor partners, where appropriate. Takes the initiative to work across boundaries to resolve challenges. Demonstrates commitment and loyalty to Brickability Group Plc. Self-motivated individual with strong customer focus. Able to choose a method of communication that is appropriate and effective for a given situation, to incorporate the difference mediums of listening, verbal and written. Uses original and creative thinking to make improvements or support the initiation of new approaches. Works with honesty and integrity and maintains the reputation of Brickability Group. Does the right thing for the long-term success of all of the companies with the Brickability Group. Personal Attributes Excellentteam management andcommunication skills. Ability to positively influenceothers. Excellent organisational and time management skills. High level of accuracy and use of grammar. Capacity to prioritise tasks and work under pressure. Experience in the use of Microsoft Office packages and other software packages. Analytical and problem-solving skills. Approachable and flexible attitude to work and willing to work additional hours at short notice. Motivated, pro-active and enthusiastic. Demonstrate a consistent high standard of work and attention to detail. Strong numerical skills. Punctual and presentable. Smart appearance and articulate. Willing to learn. Effective Communications with colleagues and Management team. Calm temperament under pressured conditions. Willingness to travel to other locations. Customer Service focused. Job Type: Job: Full Time Permanent Hours: 37.5 per week Working Days Monday - Friday Work Location: Bracknell Office based - with Travel involved to different locations