Job Description Job title: Commercial Claims Handler Salary: £35,000 Location: Lancashire PURPOSE OF ROLE We’re recruiting on behalf of a long-standing, client-focused Chartered Insurance Broker who is looking for an experienced Commercial Claims Handler. You'll manage a variety of commercial and personal claims from start to finish, acting as a trusted liaison between clients and insurers to ensure smooth, fair resolutions. RESPONSIBILITIES Manage the full lifecycle of commercial and personal claims including but not limited to Property, Liability, Motor Fleet, Professional Indemnity, and Cyber Ensure proactive claims handling – communicating promptly with clients, insurers, and third parties Negotiate settlements with insurers and ensure claims are resolved efficiently and fairly Keep clients updated regularly, ensuring clarity, support, and guidance throughout the process Maintain accurate case records and a structured diary to track progress on all open files Support the wider business by preparing summary reports and insights on key claims Promote best practices in compliance with FCA regulations and internal policies DAY-TO-DAY Reviewing and registering new claims swiftly, acknowledging correspondence Liaising with insurers to progress and monitor claim outcomes Gathering documentation and evidence to assess liability and coverage Monitoring outstanding claims through diary management systems Supporting account executives on complex and high-value cases Staying up to date with industry trends and regulatory updates, particularly within the childcare insurance sector Participating in ongoing training and professional development activities EXPERIENCE AND REQUIREMENTS At least 3 years' experience handling claims within the commercial insurance market A sound understanding of various classes of business (Liability, Property, Motor, Financial Lines, etc.) GCSE A-C grade (5 minimum) must include Maths and English SKILLS Strong communication – both written and verbal – with a client-first approach. High level of attention to detail and accuracy Proficiency in Microsoft Office (Word, Excel, Outlook) Confident when negotiating settlements and defending client positions Strong organisational and time management skills Able to collaborate within a team while also managing an independent workload If you have the relevant experience or know someone that does please contact me now on 07458 162842 or email us at admin@lawesgroup.co.uk