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Supply Chain & Customer Service Coordinator Job Description Functional Area Supply Chain & Logistics Job Location GBR - Sittingbourne Country/Region United Kingdom Who are you? Professionals Permanent/Temporary Permanent Working time Full Time Req ID 33705 Information at a Glance
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Our Mission
At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new opportunities.
We are more than 10,000 employees in over 85 countries and a consolidated turnover of 3.1 billion euros (in 2023). Our passion for innovation, a pioneering spirit and the unique Puratos culture drive our solid growth and vision for the future. This, along with our commitment to our local communities, is what makes working at Puratos so magical.
To strengthen our team in Puratos Fourayes, near Sittingbourne, Kent, we are looking for a:
Supply Chain and Customer Service Co-ordinator
Sittingbourne UK
Your Mission
Reporting to the Production Manager, the successful candidate will be responsible booking off raw materials which supply the site. They will also work closely with the Planning and Customer Liaison Manager to support the planning and customer service team in delivering a first rate customer experience
What you will do
* Ensure all raw material stock usage is recorded on the MRP system, investigating stock discrepancies and maintaining a log of resolutions.
* Maintain a transport log, recording pallet quantities delivered, customers delivered to, and all associated costs/savings.
* Accurately process customer orders using the MRP system, ensuring business standard MOQ’s are met and raising non-conformance with customers as required.
* Communicate changes to quantity or delivery dates with customers, keeping a record of all communications.
* Expedite customer queries or questions efficiently, maintaining a record of all communications and resolutions.
* Ensure all customer orders are fulfilled on time and in full, maximizing throughput while minimizing plant downtime.
* Communicate daily delivery requirements with the transport business partner(s), ensuring planned despatch times are met and achieving the best truck fill and price per pallet.
What we expect from you
The ideal candidate would have:
* High levels of numeracy and literacy.
* Good communication skills, both written and verbal.
* Proficiency in Microsoft programs (Outlook, Word, Excel, Teams).
* Good keyboard skills.
* Ability to stay calm and professional under pressure.
* Good record-keeping skills.
* High attention to detail.
* Experience in a similar role, preferably in the food industry.
What you can expect from Puratos
* £28,000 per annum.
* 5% bonus scheme.
* Core hours will be 40 hours per week. The team shares shifts to ensure the office is staffed between 06:00 – 17:00.
* 22 days annual leave plus Bank Holidays.
* Opportunities for career growth and development.
* Comprehensive training and support, with 4 training days planned for every worker in 2025.
* Employee benefits platform.
* Cycle to work scheme.
* A positive and inclusive work environment.
We are a warm family company with a historical growth track record and a clear long-term vision for the future. We promote a caring, trustful and respectful work environment by putting people first.
We at Puratos cultivate an inclusive global workplace that fully embraces diversity and equal
opportunities for all. We strive to reflect the richness of our customers, communities and society, accelerating our ability to innovate and deliver on our commitments.
If you'd like to know a bit more about what we do at Puratos Fourayes follow this link: https://www.puratos.co.uk/en/about-puratos/puratos-fourayes
This is Puratos
At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new opportunities.We are more than 10.000 employees in over 80 countries and a consolidated turnover of 3 billion euros (in 2023). Our passion for innovation, a pioneering spirit and the unique Puratos culture drive our solid growth and vision for the future This, along with our commitment to our local communities, is what makes working at Puratos so magical.
→ Learn more about Puratos
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